Hosp & Provider Adv Consultant

2 days ago

Docklands, Australia Medibank Full time

**The Opportunity**

We are looking for a Hospital and Provider Advocacy Consultant to join our team. You will be responsible for delivering exceptional customer service to hospitals, doctors and ancillary providers in a call centre environment. You will be the first point of contact to respond to queries and provide information on services and claims.

We have 2 opportunities - one is a 1 year fixed term contract and the other, a permanant opportunity.

**Responsibilities will include**:

- Creating a positive experience by providing outstanding customer service to hospitals and providers
- Proactively promoting up-to-date technology and tools available to providers on the claims experience
- A commitment to consistently increasing your product and procedural knowledge
- A commitment to answering calls with a high level of efficiency to help ensure our providers’ queries are attended to as swiftly as possible.

**About You**
- You are passionate and have a highly developed customer-centric attitude
- You have developed and grown your skills working in a high-volume contact centre environment and are ready for the next step
- You are a clear communicator and have a continuous improvement mindset.
- You are systems-savvy with a proactive and flexible approach
- You are skilled at learning and remembering an array of rules and procedures and exceptions
- Experience with IMED and OSCAR is a bonus, but not essential
- This role requires working on a fixed roster from 9:00 am to 5:00 pm, Monday to Friday.

**A career with us**

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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