General Manager

**Company Description** BIENVENUE TO SOFITEL GOLD COAST BROADBEACH**

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. Boasting multiple pools, wellness facilities, signature restaurant and bars, and 10 conference spaces, Sofitel is where life lives.

A dynamic combination of vibrant surf culture and exclusive indulgence, Sofitel Gold Coast Broadbeach offers seaside sophistication, Parisian passion, elite Australian flair and a commitment to sustainability. All in sumptuous surroundings where cosmopolitan glamour meets the carefree waterfront lifestyle of Broadbeach.

Step into the world of timeless elegance and refined hospitality at Sofitel Gold Coast Broadbeach, where luxury meets coastal sophistication. We are seeking an inspiring and experienced General Manager who embodies L’Art de Vivre, fosters collaborative relationships with stakeholders, and brings excellence to every aspect of our renowned property.

**ROLE SCOPE**:

- Develop and execute a long-term strategy that enhances the hotel’s profitability, market positioning, and operational excellence.
- Drive financial success through revenue management, cost control, and investment in high-impact initiatives.
- Maintain strong relationships with owners, Accor leadership, and key stakeholders to ensure business alignment.
- Champion Sofitel’s luxury service philosophy, ensuring all guest touchpoints reflect the highest standards.
- Oversee Reputation Performance Score (RPS) and Leading Quality Assurance (LQA) metrics, driving continuous improvement.
- Innovate and enhance guest experiences, ensuring each stay is memorable and distinctive.
- Lead a high-performing, engaged team, fostering a workplace culture of excellence, empowerment, and continuous development.
- Drive employee engagement and retention, ensuring the hotel attracts and nurtures top hospitality talent.
- Serve as a visible, hands-on leader, inspiring colleagues and creating an exceptional workplace environment.
- Oversee all day-to-day hotel operations alongside the Hotel Manager, ensuring efficiency, sustainability, and adherence to luxury standards.
- Ensure full compliance with Accor policies, Australian regulations, and workplace safety requirements.
- Implement best-in-class operational strategies that balance service excellence with commercial efficiency.
- Position the hotel as a leader in the Gold Coast luxury market, driving occupancy, ADR, and RevPAR.
- Build strong partnerships with VIP guests, corporate clients, and travel industry leaders to enhance brand loyalty.

**Qualifications** ELIGIBILITY**:

- A visionary hotelier with a proven track record in luxury hospitality, dedicated to curating exceptional guest experiences.
- A strategic leader, adept at shaping and executing dynamic business plans that drive performance, people development, and ESG initiatives in alignment with Accor’s long-term vision.
- A charismatic ambassador for the hotel, setting the tone with impeccable presence and an unwavering commitment to excellence and brand integrity.
- A commercially astute leader, blending financial acumen with a results-driven and collaborative mindset.
- A guest-centric innovator, committed to upholding and elevating the hotel’s reputation through an unwavering focus on quality, experience, and service excellence.
- A visible and engaged presence, effortlessly forging strong connections with guests, colleagues, and key stakeholders.
- A dynamic mentor and inspiration, leading by example and cultivating a high-performance culture that fosters creativity, empowerment, and a passion for hospitality.
- A team-centric motivator, dedicated to nurturing a hotel team of 220+ and developing top-tier talent in a culture of engagement, growth, and excellence.
- An experienced leader in refurbishment projects.
- An experienced General Manager with a deep understanding of the Australian luxury market, ready to bring their expertise to Sofitel’s Gold Coast icon.

**Additional Information**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo

**Our commitment to Diversity & Inclusion**: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.