Planner

2 days ago

Parramatta, Australia Westpac Group Full time

**How will I help?**

As our new Service Delivery Planner, you will be responsible for leading the service delivery team at our cost centre with scheduling shifts and providing analysis for the business to meet grade of service based on forecast demand.
- Major accountabilities include: _
- Ensuring shifts provided are aligned to efficiently meet customer’s demand
- Monitoring historical performance trends to implement and execute tactical solutions that contribute to quality control of team analysis
- Managing and supporting new team members with the onboarding process, and providing shift recommendations aligned to overall business need
- Providing technical support and recommendation for Verint (software) tool changes, and conducting impact assessments for change implementation
- Producing performance trends analytics, and providing commentary and insights for future forecasting

**What’s in it for you?**

You will be working for a well-known Australian company where the customer is at the heart of everything we do. You’ll be encouraged to grow and develop your career with us and will be given the opportunity to further yourself through internal secondments and training. We pay a competitive salary and have great staff benefits and perks including discounted movie tickets, internal shopping sites and flexible leave options. You will be valued and supported throughout your Westpac career and can be proud of the company you work for.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- At least 2 years’ experience in workforce management, with extensive understanding of workforce management methodologies, tools, and techniques
- Strong leadership experience with a proven track record of leading and motivating teams within different states (Tasmania, Adelaide, Sydney)
- Experience with reporting and analytics, and possess excellent problem-solving skills
- Outstanding stakeholder management and communication skills

**What’s it like to work there?**

As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.

**How do I Apply?

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