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Home Care Package Administrator

2 weeks ago

Erina, Australia myHomecare Full time

**Exciting role in a growing business and industry.**:

- **Great opportunity to make a difference in the lives of our clients**:

- **Fun is a must**

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**Does this sound like you?**

We have an exciting opportunity for an enthusiastic and organised Home Care Package Administrator looking to make a real difference through their work at myHomecare in Erina.

Reporting to the Team Leader, this integral role within the myHomecare Group is to ensure and maintain a high standard of care, to enhance our values and support our clients.

**So, what does the role entail?**

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true expert in your role within the in-home care space - and we’ve got the comprehensive training and development tools to get you there.

The HCP (Home Care Package) Administration Team acts as the communication link between the organisation and clients, staff, and the healthcare network. The team manages all aspects of HCP Administration including all elements of Customer Service, data entry/management of information pertaining to client service agreements, funding management, service requests, budget entry and management in addition to compliance tasks associated with managing government-funded packages.

**You’ll be responsible for**:

- Assist with a variety of Administration functions
- Confident and competent with the operation of the organisations administration infrastructure.
- Assist with the administration of the filing client record system hard copy and electronic form. Including data entry into a client database.
- Operate office equipment appropriate to the tasks to be completed - includes computers, fax, digital photocopier, laminator, and computerised phone-system.
- Act as the communication link between the organisation, clients, employees, and the healthcare network.

**We are looking for someone with**:

- A clear, pleasant, professional and confident manner coupled with a genuine customer service focus;
- Experience within the Aged Care industry (desirable)
- Strong attention to detail skills
- Medium skills in Microsoft office skills
- Strong networking and relationship management skills;
- Proven ability to think and plan logically with excellent analytical and problem-solving skills;
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards;
- Ability to manage time effectively and meet established deadlines;
- An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities;
- Previous experience in a similar role with demonstrated experience managing programs in the Disability, Youth services, Home Care services, and/or Community Services Sectors preferred but not essential.
- Covid Vaccination
- Willingness to undertake a Police clearance or we can lodge on for you at our own expense

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.