Intake Specialist

**2x full time positions - 12 months fixed term**:

- **Salary range**:$76,426 - $98,901 (pro rata) plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
Legal Help has an exciting new opportunity to join our growing Client Intake and Information team as Intake Specialist. We are seeking highly motivated individuals to help us in providing responsive, high-quality assistance to our clients either via phone, webchat or in person.

The role involves providing a welcoming entry point to Legal Help, and through using your client service skills, considerately diagnosing legal issues to provide the service they need. You will provide information on a wide range of legal matters and refer clients to qualified lawyers for legal advice, or to other non-legal services depending on their situation. You will also contribute to continuously improving our ways of working as our service model evolves.

Our team strongly values diversity. Whether you are currently undertaking legal studies, have worked in complex helplines and service delivery or have had a long career in the legal sector, this is a great opportunity to be part of a unique team that provides vital support to our community.
- This role is based at our Melbourne CBD office on Wurundjeri Country._

**About you**
- Have strong interpersonal skills and an ability to build rapport.
- Communicate effectively with clients to sensitively identify legal matters, assess and address their needs and provide a positive experience.
- Thrive working as a team and collaborating to deal with challenges and solve problems.
- Be courageous and resilient.
- Understand the key challenges faced by vulnerable people and groups in accessing legal services.
- Have knowledge of legal, community and welfare organisations and understand referral practice.
- Be able to work autonomously under limited supervision and balance priorities.

It will also be highly regarded if you have:

- Prior experience in high-volume service delivery
- Prior experience working as a Registrar, Paralegal or Legal Assistant
- Volunteered/worked at community legal centres
- Are proficient in another language

**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1300 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit a current **resume** and **short cover letter**outlining:

- What attracts you to this role and what you enjoy most about helping people
- How you have used your communication skills and built rapport with a client to assess and solve their problem
- Your knowledge of legal, community and welfare organisations and good referral practice

For further information review the attached position description or contact Josephine LaSpina, Project Officer, Resource & Professional Development on (03) 9269 0205.

**Applications close by 11.59pm on Sunday 23 February 2025.**

**Other relevant information**

VLA is committed to putting the safety and wellbeing of children first.