Autonomous Ops Account Lead

1 week ago

Perth, Australia Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
Caterpillar is seeking a Customer Operations Manager to oversee multiple mine sites and drive customer engagement, maximize the “as designed” productivity and safety, while utilizing MineStar Technology products.

This position will optimize the as delivered performance of their Caterpillar Technology Products through effective collaboration with internal Product Support specialists, Dealers, and Customers.

You will lead a team of Site Technology Managers and partner with Product Support teams to ensure robust technology solutions for our customers.

Accountable for all technology deployments and operations on their customer's sites. You will be the customer's primary point of contact and escalation to ensure the effectiveness of Caterpillar Technology Products.

**Key responsibilities of the Customer Operations Manager include**:

- Accountable for providing leadership and direction to support multiple sites on a specific customer account, driving a values-based approach to the business.
- Accountable as the senior point of contact for Customers and Dealers about site operational, commercial, and general business issues.
- Accountable for partnering with the customer’s management to ensure customer satisfaction and promote ongoing business opportunities.
- Accountable for collaboration with Account Managers, client personnel, Product Support staff, Regional Operations/General Managers, and Facility Managers to allocate resources and resolve issues associated with the assigned accounts.
- Accountable for alignment of operational strategies and deliverables with contractual commitments, as designated customer, and account performance expectations.
- Accountable for development and adherence to operating budgets and resourcing strategies.
- Accountable for delivering the performance of Technology Solutions with their assigned customers, working collaboratively with Site Technology Managers to ensure the success of their operations.

**Selection Criteria**:

- Mine Site Experience including experience in technology, mine operations or significant Dealer and Customer support related roles.
- Significant experience in progressively responsible leadership role.
- Knowledge and understanding of Caterpillar Dealer operations.
- Excellent interpersonal skills are required to deal with sensitive issues, development of subordinates, and collaboration with others.

**About Caterpillar**

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.

For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.
- Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you. _
- Caterpillar is an Equal Opportunity Employer. _

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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