Consultant, Strategy

1 week ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

We are looking for a talented self-starter individual to join a new and expanding team in the Customer and Corporate Services space.

Reporting to the Manager, CRR Strategy and Planning, your focus will be to support the development, execution, management and optimisation of Customer Resolution & Remediation’s (CRR) strategic priorities. This involves creating tailored strategies specific to all the sub-teams in CRR including: Complaints, Customer Remediation, Financial Crime remediation/refresh and Financial Hardship.
- **Bring your skills in strategy and planning to help shape strategic priorities for the CRR business.**:

- **Drive outstanding customer outcomes through the delivery of carefully crafted strategic priorities that are customer focused.**:

- **Inspire confidence in our colleagues and customers, as we win together as a team through your strong business partnering.**

**In this role, you will**:

- Support the design, development and implementation of individual and overarching strategic roadmaps, whilst ensuring governance of the strategic planning ecosystem.
- Collaborate with SMEs across the business and develop a robust understanding of CRR operations to support the development of initiatives that address business challenges or changes.
- Support the development of strategic plans to achieve key business outcomes and meet key performance indicators.
- Assist with co-ordinating the portfolio & pipeline management processes to ensure there is a clear and prioritised pipeline of work, and skilled resources are being allocated in the most effective manner.
- Maintain strong stakeholder relationships, working across the business unit to engage and collaborate with relevant teams, building strong working relationships to support the delivery of the CRR strategic planning process.

**What you'll bring**:

- Previous experience in a strategy and planning role with 3-5 years industry experience.
- Excellent stakeholder management skills that is relationship-led and enables you to manage impacts/needs to achieve positive business outcomes.
- Excellent communication skills both written and verbal to confidently communicate with influence, negotiate and engage with key stakeholders and partners.
- Excellent presentation skills, with the ability to articulate complex concepts clearly & concisely.
- Confidence in handling ambiguity, ability to seek clarity and navigate through scenarios with unknowns.
- Commercial acumen, ability to identify issues or opportunities and proactively create solutions that align with wider strategic business objectives.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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