Dispute Assessment Officer

Location: Melbourne | CBD

Job type: Full time / 2 years

Organisation: Department of Justice and Community Safety

**Salary**: $72,751 - $88,336

Occupation: Other

Reference: VG/DS0009AUG22

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- ** An exciting opportunity within the Dispute Settlement Centre Victoria team, Department of Justice and Community Safety**:

- **VPS 3 classification (salary range $72,751 - $88,336)**:

- **Fixed-term role for two years**

**About us**

An exciting opportunity exists for a Dispute Assessment Officer to join our team in Dispute Settlement Centre Victoria, part of Dispute Services.

Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes Dispute Settlement Centre Victoria (DSCV), and Domestic Building Dispute Resolution Victoria (DBDRV).

The Fast Track Mediation and Hearing Program (FTMH) is a partnership between DSCV and the Victorian Civil and Administrative Tribunal (VCAT) to provide expanded alternative dispute resolution services.

**About the role**

Working as an integral part of the FTMH team, the Dispute Assessment Officer will manage disputes from initial assessment onwards and will, if required, also conduct in-person mediation with both parties. Based on theoretical knowledge and practical experience, this position will assess, analyse and resolve disputes using a facilitative approach to resolution.

In this role, you will:

- conduct intake assessments, and support parties to reach a resolution whilst remaining impartial and neutral
- ensure all administrative functions are completed, recording all case documentation for appropriate capture in the case management systems
- use sound judgement to determine appropriate course of action based on evidence from all parties and relevant stakeholders pertaining to the case.

**About you**
- a working knowledge of relevant legislation and Acts
- National Mediator Accreditation and mediation experience (desirable)
- experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement
- ability to build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

**How to apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

- **COVID-19 digital certificate or ATAGI exemption certificate **(available via your **myGov** account)**
- **Your immunisation history statement (available via your **myGov** account)**

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.