Hdr Team Leader

2 weeks ago

Brisbane, Australia Queensland University of Technology Full time

$94,734 to $103,627
- Fixed-term, full-time

**Who are we looking for?**

We are seeking a HDR Team Leader to join Office of Research Services, Research Portfolio, Academic Division.

Leading a small team, you will be responsible for the provision of excellent support to our Higher Degree by Research students and supervisors across the student lifecycle, including attraction, admission, scholarship management, milestone management, examination and graduation. We're looking for an individual with leadership experience who is ready to support a high performing team in a deadline driven environment.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the area**

Office of Research Services sits within the Research Portfolio, Academic Division and is responsible for providing exceptional service and support to our Higher Degree by Research (HDR) students. Through the provision of tailored support services, the GRC puts the student at the centre of all that we do, striving to exceed the expectations of our HDR students and supervisors from admission through to graduation.

The GRC includes two dedicated teams working collaboratively to provide seamless, client-focused, efficient and effective services to HDR students.

The Client Services Team acts as the key point of contact and provides a high level of consistent service provision to support HDR students and supervisors during the entire student lifecycle, ensuring continuous improvement of the student and client customer experience. Providing expert advice and client support, this team facilitates University and Faculty HDR strategies and initiatives and provides services as part of the Divisional Enquiry Management system.

The Admin Services Team delivers operational services, governance and support to ensure a streamlined student research journey. Providing specialist knowledge, provision of expert policy and procedural advice, this team plays a key role in QUT reaching its research ambitions by attracting and retaining HDR students through efficient facilitation of transactions across the student journey.

**What you need to succeed**

1. Education, training and/or relevant experience equivalent to the completion of a degree with at least four years subsequent relevant work experience.

2. Demonstrated experience leading, developing and managing staff who provide service excellence in a complex environment.

5. Demonstrated written communication skills with the ability to prepare a range of complex documents and reports for a diverse audience.

6. Proven ability to work collaboratively, to achieve team-based outcomes, manage resources and prioritise workloads to meet deadlines in an environment of competing demands.

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