Application Support Specialist

2 weeks ago

Camperdown, Australia Chris O’Brien Lifehouse Full time

**Application Support Specialist**
- World Class Facility
- Great career opportunity
- Full Time

**When it comes to cancer care, choose hope.**
Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centered cancer care. It is one of only two comprehensive cancer centers in Australia, characterised by a concentration of world-leading cancer expertise and services in one facility, as well as leadership in clinical care, research, world-leading Biomedical Innovation Hub, and education. The Chris O'brien Lifehouse model of care is multidisciplinary, patient-centered, and research-based, delivered through integrated and co-located services including Australia’s largest You Can Centre for young people. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.
**The Role**
**You will be responsible for**:

- Coordinate and document maintenance and configuration details
- Dealing with and resolving customer complaints and issues
- Following up with customers to support the effective management and resolution of their queries

**Essential Skills and experiences**:

- Previous experience working with PAS in a hospital e.g. Meditech, Cerner
- Having 4 years of experience in a similar type customer service role is desirable

Solid customer service orientation
- Perform functional testing prior to release to production to ensure that solutions meet requirements
- Excellent documentations skills
- Excellent communication skills and the ability to collaborate within a team
- A strong technical ability and desire to work within health technology
- Resolve system critical issues by collecting and evaluating the relevant information, liaising with all relevant parties

You must have the right to work in Australia

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