Telco Service Onboarding Specialist

2 weeks ago

Moruya, Australia AGL Energy Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the Role

The purpose of this role is to ensure the customer has the maximum chance of success with connecting their Telco service(s) from the point of sale to activation, thus reducing repeat callers, or customers who churn because its “to hard” to connect.

What you’ll be doing- Assist customers with successful connection and use of their telco products- Assist with any technical issues customers face as part of the connection journey- Educate customers on the connection process and how to use their telco products successfully- Solve customer enquiries relating to getting connected on new/existing services- Ensure a smooth adoption of the product.

About You

What you’ll bring to the table- Strong attention to detail- Great level of communication, Verbal, and Written Communication- Ability to work independently and with a team- Strong ability to coordinate and prioritise tasks, and organization- High attention to the customer experience and journey- Ability to solve problems and foresee any potential customer-impacting events- Conflict management abilities

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Moruya NSW 2537

Job Family Group:
Administration - Support - Service

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