Executive Lounge Host

6 days ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" As an Executive Lounge Host, you will play a pivotal role in providing exceptional guest service in our Executive Lounge. You will ensure that our VIP guests have an outstanding experience by offering personalized service, maintaining a welcoming atmosphere, and assisting with various lounge amenities. Your responsibilities will include but are not limited to: - Greeting and welcoming VIP and Executive-level guests upon arrival. - Providing information about hotel services, local attractions, and transportation. - Assisting with food and beverage service, ensuring that all items are fresh, stocked, and presented to the highest standard. - Handling guest inquiries and requests promptly, ensuring their satisfaction at all times. - Monitoring lounge cleanliness and coordinating with the housekeeping staff to maintain a pristine environment. - Assisting with the setup and breakdown of lounge events or special services. - Recording and responding to guest feedback to enhance service delivery. - Managing guest check-ins and check-outs, ensuring a smooth and efficient process. - Assisting with administrative duties such as guest reservations, lounge inventory, and billing processes. **Qualifications** - ** Experience**: Previous experience minimum 1 year in customer service or hospitality, preferably in a luxury hotel or lounge setting. - ** Communication Skills**: Strong verbal and written communication skills; the ability to communicate effectively with high-profile guests and team members. - ** Interpersonal Skills**: Friendly, approachable, and professional demeanor; ability to handle guest requests and complaints with tact and courtesy. - ** Attention to Detail**: Excellent organizational skills, with a keen eye for detail, particularly in maintaining high service and presentation standards. - ** Multitasking Ability**: Capable of managing multiple tasks in a high-pressure environment while maintaining calm and efficiency. - ** Team Player**: Ability to work well with others, collaborate across departments, and maintain a positive attitude. - ** Flexibility**: Willing to work flexible hours, including weekends, holidays, and evenings, as required by the needs of the lounge. - ** Languages**: Proficiency in English is required; knowledge of additional languages, particularly those relevant to international guests, is a plus. **Additional Information** At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings. Interested? We’d love to hear your story.

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