Guest Relations Officer

1 week ago


Sydney, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25076695
**Job Category**Rooms & Guest Services Operations
**Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.

**What we ask of you**:

- A genuinely warm & welcoming demeanour
- Personable communication skills
- Energising motivation - it’s infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service
- Food & Beverage experience
- **New South Wales Responsible Service of Alcohol**:

- Australian Working Rights
- Ensure uniform and personal appearance are clean and professional
- Respond to special requests from guests with unique needs
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals
- Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

***
- Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
- Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
- Answer incoming phone calls to the Executive Lounge
- Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
- Complete food and beverage requisition for the next day’s delivery
- Restock, refill and clear counters and tables at the end of every shift
- Maintain a positive inter-departmental relationship through the hotel and with outside vendors
- Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
- Serving each guest on a one-to-one basis with utmost courtesy
- Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
- Quickly clear dirty table settings and sanitize for the next seating
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

**Perks, Rewards, Motivations**
- Team-spirited co-workers
- Encouraging leadership
- Discounted room rates on hotels worldwide
- Discount on food and beverages at participating Marriott International hotels worldwide
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confi



  • Sydney, New South Wales, Australia Buscojobs Full time

    Join to apply for the Guest Relations Officer role at Fresh Hope Communities.1 day ago - Be among the first 25 applicants.Get AI-powered advice on this job and access more exclusive features.The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops, ideal for school and community groups, team building retreats, and conferences with...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24153128 **Job Category** Rooms & Guest Services Operations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Our Guest Relations Officer takes the initiative and delivers...


  • Sydney, New South Wales, Australia Buscojobs Full time

    Join to apply for the Guest Relations Officer role at Fresh Hope Communities.1 day ago - Be among the first 25 applicants.Get AI-powered advice on this job and access more exclusive features.The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops, ideal for school and community groups, team building retreats, and conferences with...


  • Sydney, Australia The Star Entertainment Group Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...


  • Sydney, Australia CBRE Full time

    **Guest Relations Executive** **Job ID** - 200513 **Posted** - 20-Jan-2025 **Service line** - Advisory Segment **Role type** - Full-time **Areas of Interest** Administrative **Location(s)** Sydney - New South Wales - Australia - **Be the face of CBRE’s newly renovated flagship Sydney CBD Office**: - ** Provide world-class customer service to CBRE...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 22184598 **Job Category** Rooms & Guest Services Operations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, NEW SOUTH WALES, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **What we ask of you**: - A genuinely warm & welcoming demeanour. -...


  • Sydney, New South Wales, Australia Pinnacle Investment Management Group Full time

    OverviewPinnacle Investment Management Group Limited (ASX: PNI) is a leading Australian-based multi-affiliate investment management firm. Our mission is to establish, grow and support a diverse stable of world-class investment management firms.Pinnacle currently consists of eighteen investment management firms that collectively manage over A$150 billion in...


  • Sydney, New South Wales, Australia Pinnacle Investment Management Group Full time

    OverviewPinnacle Investment Management Group Limited (ASX: PNI) is a leading Australian-based multi-affiliate investment management firm. Our mission is to establish, grow and support a diverse stable of world-class investment management firms.Pinnacle currently consists of eighteen investment management firms that collectively manage over A$150 billion in...


  • Sydney, Australia AMP Full time

    Guest Relations Concierge **Guest Relations Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help...

  • Guest Relations

    2 weeks ago


    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...