Current jobs related to Service Design Lead - Melbourne - RACV
-
Senior Service Designer
1 day ago
Melbourne, Victoria, Australia Service Design Magazine Full timeAbout the roleAs ourSenior Service Designerin the Research & Service Design team, our purpose is to deeply understand people to inform and help the design of accessible, sustainable and seamless products, services and experiences for Australia Post customers.This is more of a design role than research focused. There may be opportunities for exploratory...
-
Vic Design Lead
18 hours ago
Port Melbourne, Australia Service Stream Full timePrimary Location Port Melbourne - 331 Ingles Street Job Description Summary Manage a team of Design and Survey team to deliver design outcomes as defined within Service Stream Fixed Communications client contracts. - Manage the availability of resources to meet the growing business needs within Fixed Communications - Ensure all design related documentation...
-
Service Design Lead
1 day ago
Melbourne, Victoria, Australia beBeeDesign Full time $100,000 - $125,000Service Design LeadWe are seeking a skilled Service Design Lead to join our team. As a senior service designer, you will be responsible for leading the design of accessible, sustainable and seamless products, services and experiences for our customers.The role involves driving the execution of qualitative and quantitative research to understand customer,...
-
Service Design Lead
1 day ago
Melbourne, Australia City of Melbourne Full time**Join a friendly and supportive team**: - **$135,474- $152,473 plus 10.5% Superannuation (dependent on skills & experience)**: - **Fulltime - 6 Months contract **We are the City of Melbourne, a City of possibility and place to be bold and inspirational. We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of...
-
Interior Designer
3 days ago
Melbourne, Victoria, Australia Reve Design Full timeExperienced Interior Designer – REVE DESIGN Pty LtdLocation: Melbourne, VICType: Full-timeAbout UsREVE DESIGN is a Melbourne-based studio of architects and designers specialising in luxury houses, interiors, landscapes, and visualisations. We pride ourselves on delivering high-end design outcomes that are both innovative and practical.Key...
-
Lead Service Designer
1 day ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 48310 **Department**: Insto Relationship Aus Credit Management Services **Division**: Institutional **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...
-
Designer
1 week ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary Service Stream’s Telecommunications Division are currently seeking a Designer to join our team. About the Role About the role Service Stream’s Telecommunications Division are currently seeking a Designer to join our team. In this role you will be responsible for using your expert knowledge on...
-
Construction Design Director
17 hours ago
Melbourne, Victoria, Australia Design Build Full timeOverviewJoin to apply for the Construction Design Director - Corrections role at Design Build.Design Director - Large scale Corrections / Justice Sector – Based Sydney | Melbourne | Brisbane - Interstate & NZ Travel.The Opportunity A career-defining opportunity has arisen for an accomplished Design Director to lead the design and delivery of a major...
-
Construction Design Director
19 hours ago
Melbourne, Victoria, Australia Design Build Full timeOverviewJoin to apply for the Construction Design Director - Corrections role at Design Build.Design Director - Large scale Corrections / Justice Sector – Based Sydney | Melbourne | Brisbane - Interstate & NZ Travel.The Opportunity A career-defining opportunity has arisen for an accomplished Design Director to lead the design and delivery of a major...
-
Junior Designer
3 weeks ago
Melbourne, Victoria, Australia Principle Design Full timeWe are a creative and dynamic creative studio located on the banks of the Yarra in Abbotsford.. Our name sits at the core of what we do: our purpose is to design with principle. We are passionate about the power of design to enhance and improve the world in which we live. Our mission is to collaborate with change-makers and innovators to build brands,...
Service Design Lead
2 weeks ago
RACV Head Office | Melbourne CBD
- Permanent full time | Hybrid working
- Competitive salary | Discount on RACV Products
**Great things start here**
Join us on a journey to reshape and revolutionise our customer experiences At RACV, we’re taking big steps to transform across all our channels, designing outstanding and personalised experiences that create stronger and more meaningful connections with our members and customers. You can play a role in shaping the future for our customers interacting with us digitally, on the road, at our clubs and resorts, and in our retail stores.
**About the Opportunity**
We are seeking a visionary and creative individual to help us design exceptional experiences. Reporting to the Head of Design, you will leverage customer-centric design methodologies and lead internal design projects and designers. You will work across all product portfolios with a variety of product maturity and will work with other leads in the design team to continuously improve of our strong design practice.
**This could be just the right role for you**
The Service Design Lead will lead the approach, management and delivery of Service Design initiatives, processes, and tools in relation to the design of RACV products. This includes scoping activities, providing strategic direction, thought leadership, and delivering product design initiatives across RACV ensuring alignment to RACV’s priorities, delivering business outcomes whilst championing customer needs.
Key Responsibilities include:
- Champion the use of our Design process ensuring our projects delivery quality outcomes for the business
- Scope, manage and deliver service and/or product-led design initiatives autonomously
- Collaborate with cross-functional teams to identify business and customer needs, translating learnings into actionable insights
- Coach and lead junior designers on best practice and RACV’s Service Design approach
- Use an evidence-based approach to influence key decision makers with the intention of improving end-to-end experiences
- Continuously improve and mature our design capability, keeping up with industry trends, tools and methods to enhance existing practice of Service and Product Design at RACV
- Work alongside other Service Design Leads to maintain our design guidelines, standards, and best practices to ensure consistency and quality across all design projects
- Assist the Head of Design to maintain and manage pipeline of design initiatives based on business demand. Including quarterly planning activities and resource forecasting
**What you’ll need to be successful**
- Minimum 5 years UX, Service Design, Product Design or Industry experience
- Relevant Bachelor’s degree in Design, Psychology, Social Science, Entrepreneurship or Business
- Proven experience in scoping design and delivering design projects
- A problem solver, with ideas that challenge the ordinary, together with the drive - and the determination to bring them to life
- On a quest to change the world for the better, with design
**The RACV difference**
We champion diversity, work inclusively, and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.
**Application process**
Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application
