Contact Centre Agent

1 week ago

Box Hill, Australia Eastern Health Full time

**Title**:Contact Centre Agent

**Location**:Eastern Health, VIC, AU, 3128**Job Posting Date**:8 Oct 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you

**Contact Centre Agent**
- Permanent Part Time
- Burwood East Location
- Inbound Call Centre position

**Eastern Health**
- Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.- Our Healthier Together promise underpins our strategic plan - which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.**About the role**
- Permanent Part Time Hours - 35.5 hours per week
- Monday 0900-1600
- Tuesday and Wednesday 0800-1600
- Thursday 0900-1600
- Friday 0900-1700

Are you looking for a challenge where you can make a difference in people’s lives? This may be the role for you- Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.**What’s involved?**
- To ensure our callers are able to connect with us, our Contact Centre is open Monday to Sunday from 7am to 11pm. This is a permanent role with the possibility of some shifts being worked remotely after 3 months in the role.**About you**:

- Engaging with the community and providing guidance on available services
- Professionally interacting with internal Staff and Departments across all sites
- Liaising with Eastern Health Doctors via a priority response line
- Showing empathy and understanding on an individual basis
- Thinking outside the box
- Working well under pressure, reliable and flexible
- Team Player

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.**What we offer**
- Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals

**Next Steps**- **Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.
- Position Description Link

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