Contact Centre Agent

3 days ago

Box Hill, Australia Eastern Health Full time

**Title**:Contact Centre Agent

**Location**:Eastern Health, VIC, AU, 3128**Job Posting Date**:8 Oct 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you

**Contact Centre Agent**
- Permanent Part Time
- Burwood East Location
- Inbound Call Centre position

**Eastern Health**
- Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.- Our Healthier Together promise underpins our strategic plan - which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.**About the role**
- Permanent Part Time Hours - 35.5 hours per week
- Monday 0900-1600
- Tuesday and Wednesday 0800-1600
- Thursday 0900-1600
- Friday 0900-1700

Are you looking for a challenge where you can make a difference in people’s lives? This may be the role for you- Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.**What’s involved?**
- To ensure our callers are able to connect with us, our Contact Centre is open Monday to Sunday from 7am to 11pm. This is a permanent role with the possibility of some shifts being worked remotely after 3 months in the role.**About you**:

- Engaging with the community and providing guidance on available services
- Professionally interacting with internal Staff and Departments across all sites
- Liaising with Eastern Health Doctors via a priority response line
- Showing empathy and understanding on an individual basis
- Thinking outside the box
- Working well under pressure, reliable and flexible
- Team Player

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.**What we offer**
- Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals

**Next Steps**- **Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.
- Position Description Link

  • Contact Centre Agent

    2 weeks ago

    Castle Hill, Australia CMH Practice Management Full time

    **Contact Centre Agent** **Who are we?** CMH Practice Management is a dynamic medical firm, with three clinics under its banner and several new and exciting centres under development. We are leading in technical innovation and intelligent programming, backed by decades of clinical and operational success. We offer Australian medical practices a complete...

  • Contact Centre Agent

    7 days ago

    Castle Hill, Australia CMH Practice Management Full time

    **Contact Centre Agent** **Who are we?** CMH Practice Management is a dynamic medical firm, with three clinics under its banner and several new and exciting centres under development. We are leading in technical innovation and intelligent programming, backed by decades of clinical and operational success. We offer Australian medical practices a complete...

  • Enquiries Agent

    7 days ago

    Box Hill North, Victoria, Australia Dental Boutique Full time $60,000 - $80,000 per year

    At Dental Boutique, we don't just create smiles, we transform lives. As a multi-award-winning cosmetic dental brand recognised across Australia and New Zealand, we combine cutting-edge technology with world-class service to deliver exceptional, natural-looking smile makeovers.About The RoleWe are looking for Client Services Agents who thrive on connecting...

  • Customer Contact Officer- Box Hill 2022

    5 days ago

    Box Hill, Australia Serco Plc Full time

    Elevate your Contact Centre and Customer Service Career Hybrid opportunity, working from home and office Supporting Federal Government Department Permanent Full Time, Permanent Part Time & Casual Roles Available Now Elevate your Contact Centre career with Serco by joining our award-winning team supporting our Federal Government client. With opportunities to...

  • Medical Administration

    1 day ago

    Wheelers Hill, Australia Scope Healthcare Limited Full time

    **Position**: Full time - 76hrs per fortnight **Location**:onsite Wheelers Hill VIC Australia 3156. There is no option to WFH, team member must work in our office. **Must have full working rights to work in Australia.** Due to expansive and opportunistic growth, Heartscope, a division of Scope Healthcare Ltd, is seeking a Medical Administration - Contact...

  • Indigenous Call Centre Consultant

    1 day ago

    Box Hill, Australia Indigenous Workstars Full time

    Our client is seeking a Customer Contact Officer role in Box Hill. **About the role**: Service clients via phone, web chat, mail and other media types, administration duties, inbound and outbound calls, handling enquiries, complaints, and providing information. **Available Roles**: - Full time, part time and casual roles available - Full time - 38 hours...

  • Reservations Agent

    7 days ago

    Spring Hill, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Early Learning Centre Chef- Camp Hill

    1 week ago

    Camp Hill, Queensland, Australia Avenues Early Learning Centre Full time $60,000 - $80,000 per year

    Culture and benefitsGenerous staff incentives and remuneration:We pay above award  70% staff long day care discounts for all staff, all expenses paid social gatherings, $50 yearly birthday vouchers, Christmas gifts plus uniforms are providedWork Life Balance: NO WEEKENDS, NO NIGHTSFun budget:Avenues dedicates a generous budget annually to provide...

  • Guest Service Agent

    3 days ago

    Rooty Hill, Australia West HQ Full time

    Are you a passionate guest services professional who enjoys delivering bespoke and memorable experiences? We have the job for you! - ** Complimentary daily meals**: - ** Free gym membership + pool access**: - ** Uniform and training provided** As a Guest Services Agent you will be the first point of contact for our guests, playing a crucial role in...

  • Allied Health Assistant

    3 days ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Allied Health Assistant**: - Requisition ID: 3728 - Location: Eastern Health, VIC, AU, 3128 Upper Ferntree Gully, VIC, AU, 3156 - Job Posting Date: 17 Jun 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to...