Front Office Manager
5 days ago
**Company Description**
Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.
We are looking for a Front Office Manager to join us on a full-time basis at Oaks Brisbane Lexicon Suites.
**Salary: $63,912.50 per year + Super + Company Benefits**
**About the role**:
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Act as a role model, sharing your expertise and continually inspiring the team.
- Ensure daily tasks are completed accurately and in a timely manner;
- Conduct guest arrivals and departures;
- Confidently providing personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts, including cash handling;
- Assist the Housekeeping & Maintenance departments as required.
**Qualifications**
**To be successful, you will have**:
- Previous Front Office experience
- Supervisory experience gained in a similar role
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- A high level of self-motivation and confidence
**Additional Information**
Join our positive and vibrant team and be rewarded with these team benefits:
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts.
- Additional paid leave including Birthday, Vaccine and Study leave
- Career progression & education assistance
- Wellbeing programs (Uprise)
- Reward & Recognition programs
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
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