Underwriter Tele-interviewer

2 weeks ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a permanent monster opportunity and join ART Life as an Underwriter Tele-Interviewer. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**
- Record details clearly and accurately - especially pre-existing conditions.
- Support our Underwriters with admin and risk assessment information.
- Explain why we need certain details in a way that’s easy to understand.
- Help improve our phone scripts, processes and training.
- Keep things running smoothly so members have a great experience, and we hit our goals.
- Understand medical terms so you can collect the right info clearly and confidently.

**About you**

You’re a great listener, a clear communicator, and you genuinely care about people. You know how to make someone feel heard, even over the phone. You’re calm, patient, and can explain things in a way that’s easy to understand. You’re not just collecting information - you’re building trust, one conversation at a time.
- Excellent written and verbal communication skills.
- Patience and empathy when speaking with members.
- Strong organisation and time management skills.
- A love of learning and improving how things are done.
- Experience working in a team and following risk and compliance processes.
- Bonus points if you’ve worked in medical or underwriting roles.

**About us**

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

LI-Hybrid

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