Rooms Controller

2 weeks ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 23031131

**Job Category** Rooms & Guest Services Operations

**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Company**

Boldly colouring outside the lines of luxury, **W** turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

**Job Summary**

The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction whilst maintaining the best for the business. You will also assist the Welcome Manager and Assistant Welcome Manager with daily operations, making business decisions for the unit in their absence and always taking into account the Hotel's philosophies, standards and procedures.

This is an ideal role for those with exceptional attention to detail and who thrive is a fast paced environment where you put your multi tasking skills to the test.

Excellent communication skills and a lust for life are essential. You will be collaborative with a strategic and analytical focus.

**The Role**
- Drive guests use of the Mobile Check in and Out platform, and actions request as required.
- Assign room according to guest request and preferences whenever possible.
- Accommodate requests for room changes when possible.
- Communicate to appropriate talent that there are guests that are waiting for an available room.
- Coordinate with Style to track readiness of rooms for check-in and to report guest concerns.
- Review out-of-order rooms daily to determine status and estimated date for return to room inventory.
- Verify and adjust billing for guests.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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