Premier Customer Care Representative

3 days ago

Melbourne, Australia FedEx Full time

Company: FedEx Express Australia Pty Limited
- Category: Professional
- Employment Type: Full Time
- Worker Sub-Type: Fixed Term (Fixed Term)
- Scheduled Weekly Hours:

- Posting End Date:

- Remote: No
- Location: 45 Sky Road, Melbourne Airport, VIC 3045, Australia

**Description**:
Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.
- Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues
- Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations
- Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns
- Partners with management to develop and implement strategies for improving customer satisfaction and retention
- Performs other duties as assigned

Minimum Education
Secondary education or equivalent

Minimum Experience
- At least two (2) years of relevant work experience in customer service and interaction
- For Associate level, prior experience is not required
- For Senior level, at least three (3) years of relevant work experience in customer service and interaction is required

Knowledge, Skills and Abilities
- Good knowledge of Microsoft / Office PC
- Strong problem-solving skills
- Good written & verbal communication

**Preferred Qualifications**:
**Pay Transparency**:
**Pay**:
**Additional Details**:
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Applicants have rights under Federal Employment Laws:

- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)

  • Premier Banker

    5 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Exercise your high-performer energy & work with our top 1% Home Lending customers**: - **Help customers achieve their financial goals in this rewarding, impactful role**: - **Be rewarded & be recognised - open the door to ENDLESS career opportunities within Premier Banking** **Your new...

  • Customer Care Representative

    1 week ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $90,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Representatives to join us in our dynamic work environment.This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer...

  • Customer Care Representative

    1 week ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $90,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Premier Customer Service Officer

    3 days ago

    Melbourne, Australia CMACGM Full time

    Jump Aboard! We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale. ANL...

  • Customer Care Representative

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe Group Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Representatives to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer...

  • Customer Care Representative I

    1 week ago

    Melbourne, Victoria, Australia TTEC Full time $40,000 - $60,000 per year

    Customer Care RepresentativeAt Percepta, we bring first-class service across each market we support. As a  Customer Care Representative I in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing  The Customer Care...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Arsenault Full time $45,000 - $65,000 per year

    Tap for fun Arsenault is well-known for its iconic Entertainment Book. Arsenault is the premier lifestyle and rewards platform, providing Australian and New Zealanders with amazing savings for the past 27 years whilst raising funds for community fundraisers. We GET great offers, GIVE back to communities, and SHARE meaningful moments. Sound like something you...

  • Head of International Engagement

    1 week ago

    Melbourne, Australia Department of Premier and Cabinet Full time

    Location: Melbourne | CBD Job type: Full time / 3 years Organisation: Department of Premier and Cabinet **Salary**: $173,134 - $235,465 Occupation: Policy Reference: VG/1649818 A fantastic opportunity exists for a highly experienced and motivated professional to join the Economic Development and International Branch (EDIB) within the Department of...

  • Head of International Engagement

    1 week ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    A fantastic opportunity exists for a highly experienced and motivated professional to join the Economic Development and International Branch (EDIB) within the Department of Premier and Cabinet (DPC) as the Head of International Engagement. EDIB provides advice to the Premier and Cabinet on a range of international engagement, economic development, jobs and...

  • Premier Banker

    3 days ago

    Melbourne City Centre, Australia NAB Full time

    Premier Banker (Melbourne) - Job number: 801214 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Retail/Consumer - Work type: Permanent Full time - Closing at: Jun 18 2025 - 23:55 AEST **Favourite** - **Exercise your high-performer energy & work with our top 1% Home Lending customers**: - **Be rewarded &...