Casual Search Consultant

2 weeks ago

Brisbane, Australia Dye & Durham Corporation Full time

**Casual Search Consultant - Brisbane - Onsite**
- Immediate starts available_

**WHO ARE WE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**WHAT WILL YOU DO?**

This role is a key member of the Operations team, which works closely with all team members to:

- Meet agreed SLA's in regard to cut off times and customer needs.
- Liaise with relevant authorities on critical outstanding search requests and escalate where possible, as well as maintain existing relationships with these authorities
- Lodge manual requests with authorities, ensuring deadlines and KPIs are met.
- Maintaining authority payment and contact details
- Liaise with Accounts Department to arrange authority payments.
- Effectively communicate with customers and external 3rd parties, maintaining a high standard of service and maximum satisfaction to all parties.
- Work closely with Team Leader and 2IC to become proficient in the various roles covered in Operations.

**WHAT DO YOU NEED TO BE CONSIDERED?**
- Able to get to our Brisbane office - this is an on-site position.
- Substantial experience with property conveyance certificates, including deep knowledge and understanding of search authority requirements and processes, and the ability to handle a large volume of customer requests within tight deadlines.
- Well-developed customer focused and interpersonal skills, including the ability to negotiate and resolve conflicts, build effective relationships and work through complex, confidential and sensitive matters.
- Excellent written and verbal communication skills.
- Competent level of ability with major Microsoft software packages: Outlook, Word, Excel
- Ability to work autonomously in a collaborative team environment.

**WHAT NEXT?**

**Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.**

**Job Type**: Casual

Schedule:

- 8 hour shift
- Flexible hours
- Monday to Friday

Ability to commute/relocate:

- BRISBANE CITY, QLD 4000: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Please could you detail what days you are available for work?

Work Authorisation:

- Australia (required)

Work Location: One location

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