Manager, Home Support

Join us on our journey to create a genuine impact for the community and beyond.

**3Bridges Benefits**
- Flexible working arrangements
- Salary packaging & novated leasing
- Workforce wellbeing support provider
- Career development & progression support
- Employee referral and milestone reward programs
- Complimentary annual flu vaccinations
- Discounted OSHC services and gym memberships

**About 3Bridges**

3Bridges Community is a Registered Charity and Not for Profit organisation that provides a variety of support services to the communities of South East and South West Sydney. With services from early years through to aging well, we strive to help the community to be connected, engaged and valued. With over 40 years combined experience in partnering with local communities to provide an array of solutions that make a positive difference and by doing so we build happier, healthier, connected, educated and enriched communities.

**About the Position**

The Manager, Home Support is responsible for overseeing the operations of the home care and NDIS Support Coordination programs, ensuring the services and support satisfy the needs of older people and people living with disability and their families.

This role will establish a positive collaborative relationships with the participant and their support network, assisting them to identify, link and coordinate support within the local community, as well as build skills, overcome barriers and achieve goals.

**About the role**

The role will be responsible for leading and managing a highly skilled team that provide a positive and strength-based service to support older people and people living with disability and their families. They will be responsible for ensuring operational excellence and driving the strategic growth of their programs.
- Promote and provide person-centred services that support individuals and their families and achieves the desired outcomes within the scope of the Home Care and NDIS Support Coordination Programs
- Lead Home Support Partners and Support Coordinators to maintain an understanding of clients’ needs and use this knowledge to develop comprehensive plans that meet clients’ needs and preferences.
- Ensure services operate in accordance with all state and federal regulations and legislations
- Ensure services run at an optimum level, and that the department is achieving financial targets
- Develop and leverage stakeholder relationships to facilitate the growth of the Home Care and NDIS Support Coordination programs as well as other 3bridges services
- Network and liaise with internal and external stakeholders to maintain good working relationships
- Act as an advocate for the Aged Care, Disability and Allied Health services
- Ensure the provision of cross-referral information to clients, so that clients receive seamless support from the relevant 3Bridges services
- Work with the General Manager to define the strategic objectives for the program, and take ownership of the development and implementation of a tactical plan to achieve those objectives
- Maintain an understanding of client/family needs and drive the planning, strategic direction setting and implementation of new directions which are aligned to the learning framework and regulations
- Develop and lead the development of practices, continuous improvement initiatives, risk management frameworks, quality assurance standards and other protocols
- Ensure that Quality Assurance and Quality Management Standards are incorporated into service delivery
- Ensure compliance with Work Health and Safety legislation, regulations and organisational policies and procedures across the service

**Leadership**
- Work closely with other managers within the Aged Care, Disability and Allied Health division to foster and instil a high-trust, client-centric culture
- Manage and monitor the performance of the team by providing personal leadership, direction and guidance, proactively managing performance when required
- Provide professional development support to team members so that they continuously develop and build their skills and competencies

**About You**
- Tertiary Qualification in Social Work, Health, Community Service, or a relevant field
- A minimum of 8 years’ experience in delivering aged-care, or other community based services
- Comprehensive understanding of legislation and regulations that underpins the Home Care Packages and NDIS
- Thorough understanding of Commonwealth Home Support services and NDIS
- Demonstrated leadership experience within the aged-care or community sector
- Demonstrated understanding of the needs of older people, people with mental health issues and/ or disabilities and their carers
- Demonstrated capacity to identify service gaps and engage strategic partners to meet challenging community issues
- Demonstrated experience in case management, including packaged care and/or a self-funded model