Assistant Case Manager, Hcp

8 hours ago

Carss Park, Australia 3Bridges Community Full time

Join us on our journey to create a genuine impact for the community and beyond.

3Bridges Benefits
- Flexible working arrangements
- Salary packaging & novated leasing
- Workforce wellbeing support provider
- Career development & progression support
- Employee referral and milestone reward programs
- Complimentary annual flu vaccinations
- Discounted OSHC services and gym memberships

**About 3Bridges**

We strive to give back - together.

3Bridges Community is a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities, and empowering individuals to live their best life, regardless of age, location, disability, or ethnicity. The diversity of our services and programs provide 3Bridges with unique opportunities to connect with the community, in a meaningful and substantial way.

**About the role**

The purpose of the Assistant Case Manager role is to provide rudimentary case management for individually funded clients, in the absence of their existing HCP Case Manager. The Assistant Case Manager is responsible for ensuring the service is consumer directed, and responsive to the needs of clients to ensure optimal performance and the highest-level client focused model of care.
- Assist the HCP Case Manager in providing ongoing case management for individual package clients and where possible, encourage carers and families to participate in the planning process
- Update person-centred plans and goals with the client (where needed), taking into consideration client's preference for how, where, when and how often services will be delivered
- Ensure any Package expenditure complies with funding requirements, including fee for service structure
- Ensure Home Care Workers, including volunteers, comply with individual client plans
- Ensure that quality and culturally appropriate service delivery is implemented in a timely manner
- Refer clients to other services where appropriate
- Ensure client contacts and records on client management systems are up to date and accurate
- Ensure that brokered agencies or Home Care Workers are provided with up to date and accurate rosters
- Keep an updated list of service providers
- Help to take phone calls for HCP & CHSP clients enquire about their service time and date

**About You**
- You have demonstrated experience in case management, including packaged care and/or self-funded model, in a similar environment
- You have a Tertiary qualifications in Health, Social Work, Community or similar
- You have demonstrated knowledge of the New Aged Care Quality Standards
- You have demonstrated knowledge of the Commonwealth Home Support services
- You have demonstrated understanding of the needs of older individuals, people with mental health concerns, and their carers

**What it means to work at 3Bridges?**

Our culture has been formed with a community spirit and passion to give back. 3Bridges Community aims to inspire and encourage our people to be the best they can be, through ongoing training, career opportunities and success as a valued team member.

3Bridges Community is committed to enabling a culture of inclusion and diversity, and to the principle of equal employment opportunity for all. The people we work with and provide support to, come from all walks of life and so do we. We welcome your unique contributions through your experiences, culture, opinions, ethnicity, gender identity and all that makes you an individual.

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