Toyota Service Advisor

2 weeks ago

Tweed Heads South, Australia Surf Toyota Full time

**Base Salary + Monthly Commission + Sign on Bonus **(after succesful probation period completed)

Are you a Front-of-House Hero? Do you have Motor Vehicle Industry Experience?

If you answered yes then Surf Toyota has a place for you

As part of the Service team, you are the brilliant smiling agent that helps relay guest needs to technicians and communicate service information in a friendly and easy-to-understand way for our guests.

You explain processes and invoices, provide updates, take payments, and complete documentation all while delivering an exceptional guest experience.

At Surf Toyota, our advisors are our All-Stars. We know how important your role is and we celebrate the wins, big and small. We offer a generous base salary plus, uncapped commission structure, and a $2,000 sign-on/relocation bonus payable on completion of your probation period (6 months).

If you are excited by the idea of working with the Toyota brand, looking for a change, or a shift to a single franchise center then we would love to hear from you.

To jump to the top of our call list, let us know if you have:

- Previous Front of House, Bookings or Motor Vehicle Industry experience
- Strong commitment to following processes
- Excellent communication and organisational skills
- Proven time management skills
- Current NSW Driver’s License
- A positive ‘can-do’ attitude

Your Service Booking Agent duties will include:

- Meet and greet guests and ensure that they are attended to with joy and professionalism.
- Listening to guests, asking probing questions, qualifying concerns, and documenting issues for our workshop to review.
- Ensuring repair orders (internal documentation) are correct and complete with guest and vehicle details.
- Tracking vehicle progress, ensuring cars are completed on time and keeping guests informed.
- Process and explain documentation and receipt payments.
- Supporting and educating guests in the servicing and maintenance of their vehicle.
- Participating in in-person and online training activities.

Located in Tweed Heads, you can have the best of both worlds - a rewarding career with a leading brand AND an amazing lifestyle on award winning beaches or breathtaking hinterland.

**Salary**: $55,000.00 - $100,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Commission

COVID-19 considerations:
All employees must be fully vaccinated against Covid 19

Application Question(s):

- Are you fully vaccinated against Covid 19?

**Experience**:

- Motor Vehicle Industry: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)

Work Authorisation:

- Australia (preferred)

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