Technical Officer

**_The opportunity_**

**_ The position_**

As a Technical Officer in the EnABLE team, you will provide expert guidance and support to the Claims Officers handling complex and sensitive claim determinations. Drawing on your strong knowledge of claims, eligibility and legislation, you will offer technical expertise, mentor team members, and act as an escalation point for complex and catastrophic claims, including disputes. Working closely with team leadership, you will help build team capability, manage workflows and enhance operational systems and processes.

**_ This role will be an ongoing full-time position._**

**_ About you_**

You are a collaborative and proactive professional who brings positivity, clarity and a strong understanding of all aspects of claims management, including eligibility, WPI assessments, recoveries, dispute resolution, and an ability to understand legislation. You excel at transforming complex information into clear, actionable insights that supports well-informed decision making. In addition, your strong analytical skills allow you to identify trends that will drive better outcomes. Experience in WPI assessments, dispute resolution within workers’ compensation schemes or similar environments (CTP) is essential for success in this role.

**_ ReturnToWorkSA Profile_**

ReturnToWorkSA is a statutory authority that regulates South Australia’s work injury insurance scheme and provides insurance that protects workers and employers in the event of a work injury. This insurance covers workers for a range of financial supports, and the provision of recovery and return to work services; or where return to work is not possible, to maximise a worker’s level of function and community participation. We assist employers to respond effectively when work injury does occur, and to understand how to reduce the economic impact through prevention and supporting early and safe return to work.

A highly purpose driven culture is fundamental to making a meaningful difference in people’s lives through the provision of a scheme that reduces the social and economic impact of work injury on our community.

**_ Why join us?_**

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

- An extensive wellbeing program
- access to a broad range of wellbeing seminars, webinars and information sessions
- a free onsite gym and bike storage
- annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
- discounted corporate private health insurance
- and a proactive EAP provider
- Flexible work options including part time and working from home
- Access to learning and development programs to enhance your personal and professional skill set and career development
- Modern offices with excellent amenities in the Adelaide CBD

**_Special requirements/Conditions_**
- Significant relevant experience in claims management or eligibility within the work injury insurance sector is essential.
- Diploma-level qualification in Personal Injury Management, or equivalent appliable experience (desirable)
- Current Vulnerable Persons, DCSI Disability Services Sector employment screening or equivalent, or the ability/willingness to obtain one.

**_Further information_**

Technical Officer - EnABLE PD - Insurance - June 2025.docx

**_ How to apply_**

Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to **Gabriel Tuppini - Team Leader - EnABLE by 5:00pm 16th June 2025**. If you would like to discuss the position further, **Gabriel Tuppini**can be contacted on **08 8233 2102**.

**_ Inclusion and acceptance_**

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

**_ Still not sure?_