Motor Claims Consultant

We are seeking a talented individual to join our **General Claims, JLT Public Sector**team at **Marsh Australia**. This role will be based in **Brisbane office**. This is a hybrid role that has a requirement to attend the Office for the first two weeks for training and then to work at least three days a week in the office or negotiated with the Manager.

**We will count on you to**:

- Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties
- Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
- Liability determination decision making, utilising road rules and group negotiation.
- Assist, as required, Divisional Manger with the preparation, monitoring, and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
- Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
- Provide claims support and information and operate in a team environment

**What you need to have**:

- Preferable experience in end-to-end Motor claims
- Ability to navigate multiple internal systems whilst adhering to the Privacy Act 2000
- Knowledge of Personal Injuries Proceedings Act and Civil Liability Act will be viewed favorably.
- Knowledge of the recoveries process
- Excellent Communication and Interpersonal skills

**What makes you stand out**:

- Excellent client service ability - to be able to anticipate client needs and exceed them
- Motivated self-starter focused on achieving results
- Excellent attention to detail
- Ability to recognize and solve problems and think outside the square
- Ability to work with sensitive and confidential information
- Intermediate knowledge of Microsoft Suite and demonstrated ability to learn new systems quickly

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Marsh**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.