Client Services Officer

2 weeks ago

Notting Hill, Australia SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
An exciting opportunity for a highly motivated Client Services Executive has become available at SGS, in our Notthing Hill, Melbourne office; to develop, manage and maintain business relationships for the Audit business, with the provision of outstanding customer service.

Your key responsibilities in this role will include but are not limited to:

- Ensure high quality, value adding client services focusing on quality, productivity and safety.
- Establish strong working relationship with existing clients.
- Strong focus on operational sales for the Audit business with existing clients.
- Management of client specific requirements i.e. reporting for responsible Key Accounts.
- Identify and target new areas of business within the key accounts through sound sales and marketing activity.
- Resolve operational problems that may arise.
- Plan and schedule client visits and ensure compliance with individual KPIs.
- Provide recommendations and feedback regarding supplier agreements.
- Manage client data on CRM.
- Report client complaints through OIMS systems and ensure items are closed off in a timely and efficient manner.
- Keep all databases (including but not limited to CERTIQ and SalesForce) up to date.
- Ensure any cancellation of certification, withdrawal or transfer in communicated to the management team.

**Qualifications**:

- Demonstrated experience and working knowledge of client services operations.
- Comprehensive understanding of audit operations and scheduling.
- Tertiary qualification in Quality, Business or related studies.
- Demonstrated ability to work within a team as well independently.
- Key account management skills/customer service.

Additional Information

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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