Digital Specialist Manager

**Why Microsoft**

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of delivering a new sales model leveraging modern technology, big data, and analytics to drive impactful engagements leading to customer success.

Being a Sales Specialist Manager in the Digital Support Sales team at Microsoft means so much more than selling Support services to enterprise clients; it means growing your career while surrounded by talented, supportive and inclusive leaders and colleagues; it means being able to bring your whole self to work and thriving on your own terms.

The Digital Support Sales Manager is a great sales coach and leader, has a challenger mentality, is savvy in sales-leadership practice, is a world-class practitioner of collaboration and rapid implementation of feedback, and contributes with vision and flawless execution of Support sales across solution areas.

**Responsibilities**:
**The purpose of this role**
- The focus of the Support Specialist Manager’s role is to lead a team of Support specialists, driving solutions that ensure our customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. As the Sales Manager, you will manage a team of highly-talented and skilled sales specialists, driving the day-to-day execution to exceed business performance targets and coaching team members.
- Planning & Executing as One Microsoft: define & implement area support strategy & sales plan, in partnership with Enterprise leadership, ensuring frictionless orchestration & a One Microsoft experience for customers
- Leading a Healthy, Predictable Sales Business: achieve or exceed quota targets, ensuring sales hygiene, four quarter rolling pipeline coverage & deal excellence, continuously coaching sellers to improve sales excellence proficiency & behaviors
- Driving Customer Outcomes & Consumption: drive intentional selling of Microsoft support solutions to meet desired customer outcomes & enable consumption across all three Microsoft clouds
- Strategy for identifying, driving, and closing Enterprise Support opportunities to enable customer outcomes and success - leveraging the centralized enterprise sales team, the digital sales unit and the Enterprise teams.
- Uncovers and provides insight into key trends and opportunities as well as roadblocks and help needed to drive ongoing performance improvements. Synthesizes feedback into clear, actionable, and prioritized insights. Creates compelling business case for change. Leads v-teams for driving improvements. Ensures sharing and adoption of best practices across teams, regions, and globally.
- Fosters a culture of shared and adopted best practices, including knowledge management, talent management, systems and processes within and across business groups to drive sales decisions and digital transformation. Mentors team members and other managers across regions, including onboarding activities as needed.
- Meeting or exceeding revenue targets, maintaining sales hygiene & deal excellence - executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment.
- Leading and coaching a team of vendors - providing guidance, direction, sales oversight and rigour for operational excellence in partnership with the vendor’s employer.

**Qualifications**:
**What skills do you need to have?**

Required/Minimum Qualifications
- 7+ years sales and negotiation experience OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 4+ years sales and negotiation experience or related work or internship experience
- Proven sales expertise, with a track record of consistently meeting & exceeding sales targets
- Demonstrable sales excellence discipline
- Commercial Support services & solutions knowledge
- Experienced in sales methods & processes
- Customer-centric mindset with demonstrated passion for delivering customer value
- Ability to bring innovative technical solution ideas to customer problems
- Experienced problem solver able to thrive in a fast-paced environment
- Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow

Preferred:

- 2+ years people management experience.
- Track record leading specialist teams, selling & delivering complex professional services solutions to Enterprise customers
- Experienced in running annuity business

**Team Culture and Support**

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognis