Fraud Assist Analyst

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- **Bring your passion for fraud & scams events alongside your experience in the anti-crime industry.**:

- **Everyone is given the opportunity to learn, grow and achieve.**:

- **Be supported to grow your career at NAB.**:

- **Permanent Opportunity - Rotating Roster from 6am - 10pm - Monday to Sunday.**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see how you can grow your career as a **Fraud Assist Analyst**.

**The Role**:
Fraud Assist is the first point of contact for any concerns with fraud or scams for both customers and internal stakeholders. The team assist with confirming any fraud or scams across the Card Fraud and Digital Fraud and Scam platforms and triage these cases to either specialist fraud areas to further assist the customer. Prepare detailed management reports which potentially have an impact on costs or revenue.

**Your responsibilities include, but are not limited to**:

- Action transaction alerts and/or understanding the root cause of fraud events, understanding loss mitigation and value recovery actions, and assisting in determining preventative strategies.
- Conduct daily analysis of identified suspect transactions.
- Perform all supporting and administrative tasks in order to prevent loss or reclaim value relating to identified transactions.

**What You Will Bring**:
To be successful for the role you must be able to work autonomously with the ability to think outside the box.
- Experience in a customer service or contact centre environment will be highly regarded.
- You will have a naturally inquisitive and analytical mind, and strong ability to problem solve with high attention to detail.
- General understanding of banking principles and obligations.
- Excellent verbal and written communication skills.
- Understand Active Operations Management (AOM) or similar operational management principles, focussed on driving productivity and outcomes.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**
If you think this role is the right fit for you, we invite you to apply.
- **_Please note unsolicited CVs from agencies will not be accepted._

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