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Administrator - Service Operations 1

2 weeks ago

Perth, Australia WesTrac Full time

Posted Date: 7 Oct 2024- Location: Perth Precinct, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Operations Support Admin Supervisor,** the **Customer Service & Retail Administrator** role involves operating the Branch reception, scrutinising calls, and handling onto the requested area with mínimal delay.
Promptly engaging, assisting, and guiding customers upon their arrival at the reception of our Perth Branch ensuring a seamless and enjoyable experience is also a pivotal task for the role.

Additionally, the position entails overseeing merchandising displays, sales, and stocking, including assistance in setting up and retrieving campaign posters or banners in the foyer. The position will also offer administrative support to the front-of-house operations team, with opportunities for growth by acquiring knowledge of both Sales and Operations teams' responsibilities within the Perth Branch.

**Location**: Perth Precinct, WA

**Roster**:5/2 8hrs

**About you**:

- Previous experience in a Customer Service or similar role
- Visual Merchandise and front of house experience
- SAP experience is considered highly desirable
- Advanced time management, planning and organisational skills with the ability to manage multiple priorities
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Effective communication skills including active listening, asking appropriate questions, clarifying the issues, and expressing oneself clearly
- Attention to detail and accuracy
- Professional level of computer literacy and data entry skills
- Adaptability including the ability to perform efficiently in a diverse environment

**What we offer**:

- Opportunity to get a $5,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
- Job#_ _3052_