General Manager

**Reporting directly to the Director Bupa Dental Care** (Director BDC), a unique opportunity has become available for an experienced General Manager - Service Delivery to join our Bupa Dental Care Health Services Business unit.

Bupa Dental Care brings to life Bupa’s purpose of delivering longer, healthier, happier lives through its role as Australia’s leading provider of dental services, committed to making high quality and great value dental care easily accessible to customers. We have more than 180 dental centres across Australia, many of these are Bupa branded (full or co-branded) dental centres part of Bupa’s Member's First Network.

This role is accountable and responsible for the for the performance and continuous improvement of services across the Bupa Dental Care (BDC) ecosystem consistent with Bupa’s expectation and aggregating the reporting of these obligations to Bupa. You will be leading and optimising the operational activities for Bupa Dental Care (BDC) to deliver optimal performance and growth from all practices within the BDC portfolio and any future businesses aligned to the portfolio.

The role leads a team of regional and area managers and as a key member of the BDC Leadership Team (LT), you will work closely with LT members and ensure effective cross-functional working relationships across the Bupa Asia Pacific (APAC) HS functions.

**How will I help?**

Key accountabilities include but are not limited to:

- Providing operational input to all BDC strategy and planning, including but not limited to business direction, financial goals, policies and procedures and organisational design.
- Leading and governing processes to drive cross functional support and business planning discipline to uplift and sustain individual practice performance.
- Overseeing all aspects of the day to day running of BDC practices via Regional Operational Managers / Practice Development Managers and be the driver of operational standards, Practice strategy and development, and setting of overall operational objectives and targets by practice.
- People leadership for the BDC Service Delivery teams and work in conjunction with the BDC LT members to create a positive and safe work environment for the team.
- Leadership and development of the Service Delivery team with a particular focus on the empowerment and upskilling of Practice Managers to enable their optimal performance within a DSO model.
- Enabling the provision of practice data (at individual practice, regional and National level) and contribute to the identification and interpretation of trends in practice performance. Provide input into growth strategies and provide operational support to these as needed.
- Working closely with the Director, GM Strategy and Growth and GM Commercial, deliver a robust succession plan for dentists and practice employees across the BDC network.
- Working closely with the Principal Dentists, proactively encourage and facilitate the coordination of networking and education sessions within the network.

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**What do I need?**
- Appropriate Tertiary qualification and professional memberships.
- Demonstrated ability as a Senior leader within a complex commercial environment.
- Demonstrated experience in implementing and embedding operational processes and systems within large, matrix-structured environments.
- Senior leadership and people management experience with demonstrable record of driving engagement and performance, ideally with a geographically dispersed team.
- Proven ability to mentor and upskills business resources regarding operational service delivery, ideally in a health or support organisation.
- Proven ability to build and maintain relationships with a wide stakeholder group, inclusive of professionals and is a strong influencer, with the ability to gain alignment and commitment through persuasive action.
- Comprehensive understanding of the political, legislative, regulatory, compliance and consumer environments affecting the Health Industry including awareness of key competitors.
- Effective leadership and management skills with a demonstrated ability to role mod