Freight Forwarding
5 days ago
Career growth as a Import/Export Operations & Customer Care
- Respectful and healthy workplace culture
- Salary up to $70,000 - $80,000 + Super
**Import/Export Operations & Customer Care - Brisbane**
**Your new company**
With a team of experts and a trusted network of international and domestic logistics partners, this company delivers tailored end-to-end solutions for all your import and export needs. They are authentic and self-aware, living by their core values and always doing the right thing. Their mission is clear: to succeed in the industry by ensuring their clients shine in theirs
**Your New Role - Import/Export Operations & Customer Care**
As an Import/Export Operations & Customer Care professional, your role may evolve to align with the overall objectives of the company. You may also be required to fulfill additional duties as requested by management or other departments
- Registration of Import & Export shipments (as required).
- Daily order management and updating clients of current status.
- Daily shipment tracking and updating clients of current status.
- Complete accurate invoicing and data entry.
- Approve and post vendor invoices for payment in CargoWise.
- Arrange transport (AIR, FCL, LCL and Domestic)
- Prepare detailed and accurate proposals in CargoWise within KPI’s.
- Maintain and update existing client proposals/rates on a monthly basis in CargoWise.
- Prepare DAP/DDP proposals for our agents/partners as required.
- Completing and actioning the task lists daily in CargoWise.
- Mentor team in Manila.
- Problem solve and look for solutions.
- Completion of WIN weekly.
**What you'll need to succeed**
- Experienced with programmes such as CargoWise, ICS, Outlook, Word, Excel, PowerPoint.
- Need to be a CargoWise Specialist Certified
- Import/Export Operations & Customer Care experience
- Knowledge of all aspects of Freight Forwarding, Customs and Quarantine procedures.
- Customer service focused to deliver on company Values & Vision
- The ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Excellent attention to detail and written skills when communicating with others, both internally and externally.
- Willingness to assist and support others as required and get on with team members.
- Accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
- Professional approach.
- Ability to work under pressure and multitask.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion
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