Application Support Consultant

7 days ago

Melbourne, Australia StraightUp Full time

Central CBD location next to train station
- Clear progression pathway
- Regular training

Opportunity for an experienced Application Support Consultant to join an SME software company which is leading the way in their industry The company has a number of projects ongoing and planned for this year, including a Cloud transformation and building a Client Integration Platform. Aside from your technical expertise, you will bring excellent communication skills and the ability to troubleshoot and triage problems.

The Customer Support team has doubled in size over the last few years and does regular training sessions and social events. You'll benefit from joining a cohesive unit which continually learns and supports each other, along with clear progression through the different levels of support (1, 2 and 3).

**Day-to-day**
- Handle large volumes of calls while using a ticketing system
- Communicate with software development and sales staff regarding product development and direction
- Collaborate with account management teams regarding client needs.

**Desired experience & attributes**
- Commercial experience in an Application Support/Customer Support role
- Passion for excellent customer service
- Ability to troubleshoot and triage user issues
- An interest in technology
- Experience in a product-focused support role would be advantageous but not a must

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