Team Leader

5 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

About the role
Working onsite from the ground floor counterat 55 King Street MELBOURNE, you will support a team handling in-person and phone enquiries from VCAT's users in relation to all of VCAT's divisions.
You will need to build a strong and positive relationship with your team, managers and colleagues.About you
We are looking for a team leader that can inspire and empower staff to do their best work. You will be dedicated to coaching staff to provide the best possible customer service. You will enjoy engaging with a diverse range of stakeholders and will have a high level of resilience, remaining calm in high-pressure situations. Knowledge of the VCAT Act, and associated legislation is highly desirable.
To ensure you are set up for success in this role you will need to:

- be a highly organised and resilient team player and leader
- provide your team with ongoing support and coaching to allow them to perform successfully
- effectively manage resource availability
- have excellent communication skills and be able to tailor your language to your audience
- resolve complex enquiries and escalations from VCAT's users and other stakeholders
- demonstrate a proven ability to manage competing priorities
- possess well-developed interpersonal and negotiation skills
- have proven experience in building professional relationships at all levels
- work effectively with other internal departments
- identify and initiate areas of process improvement and best practice to enhance service delivery
- actively participate as part of the Leadership Group
- lead by example to grow respect, cooperation, and collaboration within the team
- be punctual and reliable

**Benefits**:

- Employee Assistance Programme free counselling services
- Option to purchase additional annual leave
- Active social club
- Supportive and friendly work environment

How to apply
*
- What values do you embody and how do you set an example for your team members?
- Name a time where you had to lead your team through a change, and there was resistance. What did you do to bring your team on the change journey?

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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