Remote Student Advisor

**Title: Remote Student Advisor, ILSC & Greystone College**
**Start date: Immediate (Fixed term - 6 month contract)**

ILSC & Greystone College Australia, part of the ILSC Education Group, is a private language and career college with campuses in Perth, Adelaide, Melbourne, Sydney and Brisbane, as well as in Canada and India.

As a **Remote Student Advisor**, you will play a vital role in ensuring the success, well-being, and overall experience of our students who are studying at ILSC & Greystone College Australia. You will be a point of contact for across our five campuses, offering guidance, support, and a friendly presence to help them navigate their academic journey effectively. You will act as a visible and accessible point of contact through the remote advisor desk, remaining on camera during working hours to support students effectively.

The Remote Student Advisor role is responsible for a variety of functions, such as:

- Provide students (all nationalities) with general academic information.
- Offer assistance and support to students, addressing personal and social concerns that may affect their academic performance, well-being, and overall adjustment to college life in Australia.
- Help students from all nationalities to adapt to Australian culture, customs, and daily life by providing information, resources, and tips on cultural integration and local amenities
- Encourage all nationalities students' participation in campus activities, clubs, and events, fostering a sense of community and belonging within the college.
- Work closely with the student services team to ensure that students receive coordinated and comprehensive support.
- Support student accommodation requests (i.e. Homestay and student residence)
- Provide a special duty of care for under-age students with regular check-ins
- Processing changes on students' enrolments (i.e. withdrawals, change of timetable, change of course, change of start date and holidays to student's enrolment
- Prepare for new student intake (ELICOS & VET)
- Facilitate academic and financial intervention and problem-solving

**Other**:

- Supporting agents responding to questions about current student status and providing course information
- Remaining connected on camera and online during working hours as a virtual advisor and acting as a point of contact for walk-in students in the office
- Supporting students via LIVE chat
- Facilitating and processing study extension (if required)
- Creating and revising invoices and payment plans
- Issuing COEs and working with the school's database system
- Answering the phone, transferring calls and taking messages
- Helping students with questions and problems and/or leading them to the correct department
- Updating PRISMS site with relevant student information
- Assisting the Team Lead, Student Services Director & academic director with assigned tasks
- Attending general staff and team meetings and training sessions as assigned

We pride ourselves on our inclusive, creative and energetic atmosphere. Our mission is to provide staff and students with transformative work and study experiences, and we are looking for passionate and like-minded individuals to join our team.

**Selection Criteria**:

- Ability to work remotely
- Reliable means to perform remote student support (i.e: excellent internet connection, professional dress code)
- Desirable living overseas Experience
- Excellent time management and ability to work under pressure in a fast-paced environment
- Attention to detail and to computer notifications
- Outstanding organisational skills
- Demonstrated customer service skills
- Excellent communication and interpersonal skills
- Excellent technical skills (database, Microsoft 365, PRISMS etc)
- A passion for education and sensitivity to the cultural and language issues facing our overseas students
- Ability to work independently and as part of a team, taking proactive action on urgent matters with routine supervision.
- Proactive in taking the lead on tasks and collaborate with the workload of the team.
- Proficiency in English (written and speaking)

**Work Hours**:

- Part-time (30 hours per week), Monday to Friday, between the hours of 9am-8am AEST.
- This position is remote.
- This position has an immediate opening.
- Applications must include a cover letter, with details of recent relevant business experience and updated Resume or CV.
- Full and unrestricted work rights in Australia required.

**About ILSC EDUCATION GROUP**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing
educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience de