Customer Service Manager

3 days ago

Beenleigh, Australia The Workwear Shed Full time

Are you a passionate leader ready to excel in retail operations, customer relationships, and team management? Join **The Workwear Shed**, a growing family-owned business in **Beenleigh, Logan City**, as our **Customer Service Manager/Store Manager**.

As our Customer Service Manager/Store Manager, you’ll be responsible for leading our retail and B2B operations. You’ll manage a team to deliver exceptional in-store customer service, build and nurture strong relationships with B2B clients, and ensure seamless operations for our business customers.

**Key responsibilities include**:
**B2B Client Management**:

- Build and nurture strong relationships with B2B customers, ensuring their requirements are consistently met.
- Manage bulk orders, coordinate logistics, and oversee the delivery of customised solutions for clients.
- Collaborate with business clients to provide tailored recommendations and streamline their procurement processes.

**Retail Excellence**:

- Oversee daily store operations, including inventory management, merchandising, and sales.
- Provide exceptional customer service to walk-in clients, addressing their needs promptly and professionally.
- Drive sales and maintain high service standards in a fast-paced retail environment.

**Team Leadership**:
Lead, train, and inspire a team of customer service representatives to achieve targets and deliver exceptional service. Conduct performance reviews, provide constructive feedback, and cultivate a positive work environment.

In the operational management role, you will ensure seamless coordination of systems and processes across purchasing, sales, and dispatch. You’ll handle escalated customer issues effectively and maintain compliance with company policies, safety standards, and sustainability practices.

**We’re**seeking an enthusiastic and experienced professional with a background in both retail and B2B environments.

**Essential qualifications and skills include**:

- Proven experience in retail or store management
- Familiarity with managing business clients and handling B2B relationships
- Strong leadership skills with the ability to motivate and manage a team
- Excellent communication and interpersonal abilities
- High level of organisation, attention to detail, and the ability to multitask
- Problem-solving skills with a customer-centric mindset

Beyond the job, **The Workwear Shed offers** a competitive salary, a vibrant and supportive work environment, opportunities for professional growth and development, and the chance to work with a company committed to safety, sustainability, and excellence.

**Job Type**: Permanent

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Performance bonus

Application Question(s):

- Expected Annual Salary?
- Experience in Working Microsoft Application like Excel, Word, Powerpoint?

**Experience**:

- Customer Service Manager: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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