Quality Business Partner

**Summary of the role**:

- The position is required to provide support, guidance and expertise to assist the Division with the monitoring, evaluation and continual improvement of systems and processes across Mercy’s four quality domains: safe care, person centered care, integrated care and effective and appropriate care.
- Whilst reporting in through to the Quality, Safety and Innovation Unit, the Quality Business Partner ( QBP) will work in a collaborative and consultative manner with the Division, under the direction of the Divisional Director and Clinical Services Director
- Maintain a safe environment for patients/self/colleagues and members of the public;
- Escalate concerns regarding safety, quality and risk to an appropriate staff member;
- Lead evaluation, continuous improvement and clinical indicator processes;
- Demonstrate the principles of Person Centred Care: Respect & Dignity, Information Sharing, Participation and Collaboration;
- Provide support to health services staff in the development, implementation and evaluation of quality activities;
- Support the Program’s quality and safety governance structures and processes;
- Provide timely and accurate datasets and reports as requested for governance committees;
- Provide support to the Division to understand their quality and safety data and use of data to inform improvements;
- Assist with the coordination of the audit framework as applicable to the Division;
- Provide support and contribute to quality improvement and risk management across the Program;
- Provide support, advice, education and mentoring to staff on the tools and methods for quality improvement;
- Provide support, advice, education and mentoring to the Program regarding accreditation and the national standards; and
- Ensure that risks around compliance with accreditation are identified and that appropriate actions are being put in place.

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance available for employees and their families
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:
- 3-5 years’ experience in a senior leadership role within a healthcare organisation;
- Relevant tertiary health sciences qualification, or acceptable equivalent;
- Demonstrated understanding of the National Standards and experience in preparation for survey;
- Understanding and experience in quality improvement and quality management principles and practices;
- Experience in leading change in a team environment;
- Experience in facilitating clinical risk management processes in a healthcare setting.
- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Melissa Bowkett-Hall

Manager Quality and Innovation Melissa Bowkett-Hall

Executive Assistant Kathryn Lewis