Infringement Operations Officer

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $74,580 - $82,571

Occupation: Other

Reference: 5376

**About Us**

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

**Transport Regulatory Operations** (TRO) is a Branch within the Department of Transport and Planning, and has the responsibility to manage the infringement and enforcement of ticketing, behavioural and parking offences committed on across the public transport network and Clearway parking offence.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

**About the Role**

**This is an Ongoing role**:
The role of the Infringement Operations Officer is to assess the quality and accuracy of evidence recorded on Reports of Non-Compliance and Dockets where it is required to be entered as records into the regulatory system. These Reports of Non-Compliance and Dockets are prepared by Authorised Officers across Victoria’s Public Transport network and by the Towing Operators which are submitted to the branch for review and issuance.

This position is a function of the branch’s Infringement Administration group and reports to the Team Leader, Infringements Operations.

**Position Outcomes / Accountabilities**
- Effective assessment and entering of incoming notifications of non-compliance originating from TRO areas of responsibility, including Victoria’s Public Transport Network and Clearway environments.
- Communicate with authorised officers, public transport and/or towing operators when reports of non-compliance are not completed accurately and/or contain insufficient evidence to determine if an offence has been committed.
- Undertake a range of administrative support activities and maintain business systems to support the Transport Regulatory Operations branch.
- Work responsively and collaboratively within the team, across the branch and with other key stakeholders to deliver the branch’s regulatory activities. Strive for regulatory excellence through integrity, empathetic engagement and competence and uphold the VPS Code of Conduct, values and behaviours.
- Ensure that all records relating to public transport infringements, original contracts, financial records and other documents are securely and accurately maintained and stored to ensure accessibility and the efficient retrieval of relevant information as required, particularly for subsequent internal reviews and prosecutions.
- Contribute to other branch initiatives, deliverables, projects and tasks as required.
- In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

PD link here**:DTP Infringement Operations Officer PD**

**_ Key Selection Criteria_**

To be successful in the role you will be someone who takes ownership of their actions and are dedicated to delivering results with excellence. In this role, you'll collaborate closely with peers, external partners, and the community, fostering trust and rapport to achieve shared goals. If you are professional & considerate when dealing with others, and committed to working collaboratively to drive successful outcomes, we encourage you to apply.
- Able to understand and identify how own work is part of a system that connects to and interacts with other processes, people and structures; Understands systems thinking concepts
- Ability to seek resolution of problems through policy or process guidelines; Otherwise seeks guidance by providing information and ideas relevant towards resolution of problem.
- Capable of contributing ideas toward improving the effectiveness of own work area; Maintains quality in the face of time pressure.
- Able to express your own views in a constructive & diplomatic way and reflect on how own emotions impact on others.

**Qualifications and Experience**

**Desirable**
- ** **_A tertiary degree or work towards this goal would be highly regarded_

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- Opportunity to work across multiple urban and suburban hu