Investigations Support Officer

4 days ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Investigations Support Officer will support the effective day-to-day management of operational tasks for the Child Safeguarding Regulation team by providing comprehensive administrative support like managing correspondence, maintaining files, handling correspondence and providing general support to staff, ultimately contributing to efficient workflow and effective communication within the team and the Regulator.

The role will primarily focus on providing support and assistance to the Worker and Carer Exclusion Scheme. The Worker and Carer Exclusion Scheme is designed to address risks posed by individual workers and carers assessed as being an unjustifiable risk to children and young people

This position involves the management and handling of challenging and confronting materials. The Investigations Support Officer will support the receipt and management of notifications of alleged conduct that caused serious harm, or had the potential to cause harm, to children and young people. This conduct includes sexual offences and misconduct, physical violence, behaviour that causes significant emotional or psychological harm, and significant neglect.

**ACCOUNTABILITIES INCLUDE**
- Effectively manage office processes and maintain corporate information systems for records management, and correspondence as required.
- Complete a range of administrative functions, including the preparation and filing of written documents in compliance with Regulator records management policy and procedures.
- Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
- Operate as an effective team member in a regulatory environment and deliver quality, timely and effective service to team members and managers within the team.
- Support the business to undertake research and contribute to the development of a range of policies, system/service solutions and initiatives within resourcing, timeline and budget parameters.
- Support effective working relationships and the flow of information across the team, Regulator and with key external stakeholders.
- Operate with an increased level of autonomy and accountability in delivering the primary functions of the role.
- Proactively contribute to the continued development of policies and processes aimed at further improving the effective operation of the Child Safeguarding Regulation team.
- Actively engage in a positive and collaborative manner with key stakeholders.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and record management, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

  • Investigations Officer

    2 weeks ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    Position overview The VBA has 2 exciting opportunities within the compliance and enforcement team for experienced Investigation Officers to join our plumbing stream for 12 months fixed term. Working within the broader Investigations Unit, The Investigations Officer is responsible for assessing and investigating referrals from a range of internal and external...

  • Investigations Officer

    2 weeks ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    A fantastic permanent opportunity is available for an experienced Investigator to join the Building team. The Investigations Officer is part of the Victorian Building Authorities Investigations team and is responsible for assessing and investigating referrals from a range of internal and external sources. In this role, the Investigations Officer is required...

  • Investigations Officer

    2 days ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    Due to recent internal career progression we have multiple opportunities to work within our Investigations team or Proactive Investigations Team. The Investigations Officer is responsible for assessing and investigating referrals from a range of internal and external sources. In this role, the Investigations Officer is required to identify breaches of...

  • Investigations Officer

    2 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Worker and Carer Exclusion Scheme is established under the Social Services Regulation Act 2021 (the Act). The Worker and Carer Exclusion Scheme is designed to address risks posed by individual workers and carers that require additional interventions. Under the scheme, the Social Services Regulator may refer conduct by a worker in scope of...

  • Investigations Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** Please note there are two roles available - One ongoing, one fixed term until 31 May 2026. As an Investigations Officer, Child Safeguarding Regulation, you will be responsible for the administration of notifications of alleged conduct by workers and carers that has caused harm to children and young people, undertaking desktop preliminary...

  • Investigator and Compliance Officer

    5 days ago

    Melbourne City Centre, Australia HAYS Full time

    Investigator & Compliance Officer | VPS 4 | Independent Administrative Office | 4 month temporary contract **Your new company** Hays Legal are partnered with an independent Government Agency seeking an Investigator/ Compliance Officer to join their collegiate team. You will join a team that offer flexible working opportunities and a fantastic team...

  • Lead Investigation Officer

    10 hours ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **Lead Investigation Officer** Reporting to the Manager, Complaints, Investigations and Compliance, Lead Investigation Advisor leads the investigations team for investigations about Victorian disability workers in accordance with the _Disability Service Safeguards Act 2018 (_Vic) (the Act). The role strengthens and streamlines processes to...

  • Investigator

    7 days ago

    Melbourne City Centre, Australia State Revenue Office Full time

    Multiple ongoing and fixed term Tax Compliance Investigator/Auditor positions are being offered in the Investigations Melbourne Branch, Compliance Division. **Tax Compliance Investigator/Auditor** - **Multiple ongoing and fixed term roles**: - **Salary $76,817 - $93,275 plus 11.5% superannuation - VPS Grade 3**: - **Based in Melbourne CBD with hybrid...

  • Investigator

    7 days ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO). As an Investigator in the Complex investigations team, you are responsible for efficiently assessing complaints and conducting detailed investigations under direction from a Team Leader. The role is focused on...

  • Investigator

    1 week ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**:Fixed Term, Full Time, Until 22 Aug 2026** Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO) As an Investigator in the Complex investigations team, you will be responsible for efficiently assessing complaints and conducting detailed investigations...