Service Officer

1 day ago

Norwood, Australia The City Of Norwood, Payneham & St Peters Full time

**Role Description**:
Chief Executive’s Office / Citizen Services
Service Officer
- Play a critical role bringing our City’s strategic projects to life
- Join a supportive and collaborative team with excellent working conditions
- A culture of excellence, integrity and working together

Annual salary of $81, 260.43 - $87,157.08 (Pro-rata) + Statutory Superannuation
Permanent, Part Time - 24 hours per week (0.63 FTE)

The City of Norwood Payneham & St Peters is an inner eastern metropolitan Council, nestled on the outskirts of the CBD. The area enjoys a reputation as one of Adelaide’s most desirable places to live, work, study and visit.

A Service Officer is responsible for ensuring that the needs of both the community and the organisation are met through effective communication, problem-solving, and support.

The Role
Reporting to the Manager, Chief Executive’s Office, the Service Officer operates as a key point of contact for handling enquiries, resolving concerns, and providing accurate information across various departments within the organisation.

About You
To be successful in this position you will be proactive, customer focused and positive, possessing the following skills and experience:

- Ability to manage challenging conversation and diverse customer behaviours with professionalism.
- Excellent interpersonal communication and liaison skills.
- Computer literacy and working knowledge of Windows and Microsoft Office.
- Minimum of two (2) years’ experience in an administrative or frontline position or equivalent is desirable.
- Experience in Local Government is highly desirable.
- Excellent knowledge in customer service principles

**Benefits**:

- Join a value-based organisation.
- Training and professional development opportunities
- Study assistance
- Annual salary increases
- Annual leave loading
- Confidential & free access to the Employee Assistance Program 24/7
- Healthy Lifestyles Program
- Income protection (illness, accident & injury)
- Work on cosmopolitan The Parade, Norwood

**Additional Information**:
**Job Title / Number**:

- Service Officer (Job # qA167780)

**Department**:

- Chief Executive’s Office

**Type**:

- Part-Time

**Location**:

- Norwood.
Note: Maybe required to work at various office locations

**Supporting Document**:

- Position & Person Description

**Application Close Date**:

- 19/01/2025

**Application Close Time**:

- 5:00 PM

**Contact Details**:
**Position Title**:

- Manager Chief Executive's Office

**Department**:

- Chief Executive’s Office

**Name**:

- Skye Grinter-Falzun

**Phone**:

- 8366 4539

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