Duty Manager

3 days ago

Sandringham, Australia Club Central Hurstville & Menai Full time

We are looking for a **full time** Duty Manager **ready to take the next step in their career. This truly is a great opportunity for someone looking for a career in Hospitality Management

**The main duties of the role include**:

- Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service is being delivered
- Support training, onboarding and coaching of new starters and existing staff
- Lead a 'Safety first' culture by following all policy, procedures and reporting to ensure compliance at all times
- Monitor and respond to service levels - received goods, response times, service quality, food production - and assist where appropriate
- Trouble shoot, problem solve and implement solutions to ensure a positive customer experience and outcomes
- Conflict Resolution and management of complex operational issues
- High level knowledge & experience of Club operations and guiding legislation - support and training provided

**To succeed in this role you will have**:

- A 'Can Do' attitude that thrives in a fast paced and diverse environment
- At least 12 months experience managing a team
- Exceptional communication skills
- Exceptional grooming and presentation skills
- Possess a high degree of discretion, integrity and confidentiality
- Flexibility and availability to work across the operating hours of the Club and be able to work a rotating shift roster year round.
- Possess an RSA (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gaming) competency card or willing to obtain

**You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas**
**Aside from this awesome career opportunity, we also offer**:

- Onsite parking space
- Corporate uniform
- Ongoing training and development opportunities
- An awesome team and great culture

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