Christmas Casuals

Position

Casual Retail Assistants

Team

Social Enterprise

Role Classification

General Retail Award Level 3  

Employment Type/Hours

Casual

Location

Bayside and Mornington Peninsula Shops 

Reports To

Social Enterprise Coordinator/s 

Overview of Program 

Family Life operates a number of opportunity shops and a warehouse, with the purpose of raising funds for the organisation, and enabling Family Life to provide quality services to children, young people and families within the community.  The opportunity shops and distribution centre are supported by a team of dedicated volunteers and the social enterprise program is a key element of Family Life's approach to building capable and supportive communities.

Our Ideal Candidate

The Casual Retail Assistant is responsible for performing day to day shop duties in a timely and professional manner as delegated by the Store Manager. This position is also responsible for ensuring shop volunteers are supervised and supported in line with the Family Life Way. Creating a safe, fun and happy environment for customers and volunteers.

Key Responsibilities

1. Provide and maintain high levels of customer service to all customers.
2. Effectively communicate with the Store Manager, providing updates on any issues arising from duties.
3. Ensure the store is efficiently and effectively managed, including compliance with relevant policy, procedure and standards.
4. Maintain store layout and merchandising in a visually appealing manner whilst ensuring OHS requirements are met.
5. Open and close the store when on duty.
6. Assist the store manager with all promotions, VIP nights and events when required

Key Selection Criteria

1. Demonstrated experience in retail, preferably apparel or homewares.
2. Demonstrated customer centric approach to achieving sales targets.
3. Proven ability to interact and network positively with a variety of people.
4. Team player, flexible with a positive attitude.