Digital Analytics Performance Specialist

Have meaningful impact as a
** Digital Analytics Performance Specialist**
Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**
This is an exciting time to want to join and become part of IAG’s Direct Insurance Division (DIA), we’re transforming our Customer Experience team to assist with their goal in making IAG a more digitally mature company within in the market.

Within this role you’ll be working with a squad and closely with the business, seeking to understand data, analysing digital and journey performance, where customers are struggling and their pain points, and providing actionable insights to optimise/uplift the customer experience or to create new experiences.

As an SME, you’ll be proactive and provide advice and recommendations, help identifyperformance insights, participate and/ or lead internal initiatives and/or deep dives, while working closely with key stakeholders to drive outcomes.

**ABOUT YOU**
- Degree-level qualifications, with preference for degrees in applied statistics, Data Science or a related analytical field.
- 4+ Years of experience working with Tag Management software (e.g., Adobe DTM, Adobe Launch, Google Tag Manager) and data layers.
- In-depth understanding of Digital Analytics platforms, including experience with Digital
- Experimentation Tools, or a knowledge of testing platforms with a desire and ability to learn.
- Experience in using and managing digital analytics across multiple digital platforms and channels, including but not limited to, websites (public and secure)
- Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success.
- Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to developed insights and recommendations.
- In depth knowledge of the insurance value chain and preferably with significant years’ experience in performance analytics

Applications close
**Tuesday, 9 May at 23:59pm AEDT.**

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you can enjoy**:

- Flexibility and support so you can live life to the full.
- Access up to 50% off home, motor and small business insurance.
- Grow your financial future with 13% superannuation as standard
- 20-days paid emergency services leave a year.
- Flexibility to shift from your everyday role in times of crisis.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

We’re ready for you.