Client Success Manager

2 days ago

Melbourne, Australia Liven Full time

Our Client Success Managers are primarily responsible for maintaining customer relationships, loyalty and a high level of client satisfaction including upselling new features within the existing client base.

We're looking for an additional Client Success Manager (CSM) to join our Melbourne team to help us scale.

**Key Responsibilities**:
Working with our other CSMs you'll be responsible for:

- Maintaining the relationships of existing clients and building on client referrals (50 accounts)
- Upselling new products
- Introducing our client base to industry best practices and software
- Maintaining current software versions and rolling out the latest POS Software when needed.
- Being a single point of contact for all communications with the client
- Supporting Clients and managing the VIP Client base

**Skills, Knowledge & Expertise**:
We're looking for someone who has:

- Customer support background
- Account management experience
- Attention to detail
- “Business brain” meaning having an understanding of reasonable costs and expenses (treat the company's budget like it was your own)
- High competency in project management/handle multiple tasks

**What's in it for you?**:

- As we grow, you grow - we will fast track your development with a career path that could lead to cross functional and international opportunities, if you're up for it
- Learning, learning, learning - Full access to our e-learning platform.
- Ability to work on innovative tech and bring your ideas to life.
- All the perks that come with being one of our early-stage employees

If you are excited about working in a company at the forefront of innovation, taking ownership, and being part of an extremely high-performing team then we’d love to hear from you

**Workplace type**: Hybrid

**About Liven**:

- Liven is a global tech start-up and winner of Richard Branson’s Extreme Tech Challenge for Blockchain and Digital Payments. Our plug and play solution helps venues reward and retain their most valuable customers, whilst also attracting new foodies. Liven rewards customers based on what makes them tick, including unlocking exclusive experiences, earning LVN to spend across the network and offering pre-purchased Foodollars. We remove the need to pay huge margins to the tech giants, allowing venues to own their data, cultivate their own community and keep their customers happy._

**Our hiring process**:
**Stage 1**:Skills Interview

**Stage 2**:Behavioural Interview

**Stage 3**:Offer

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Asta Solutions Pty Ltd Full time

    8,263 followers1w Join Our Team as a Client Success Manager - Software Development At Asta, we deliver fit-for-purpose bespoke development solutions backed by strategic advice. We're seeking an experienced Client Success Manager with a software development background to manage clients, identify growth opportunities and work with the Software Development...

  • Client Success Manager

    1 week ago

    Melbourne, Australia Rimini Street, Inc. Full time

    **Job Description**: The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. We actively seek a **Client...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Asta Solutions Pty Ltd Full time

    8,263 followers1w Join Our Team as a Client Success Manager - Software Development At Asta, we deliver fit-for-purpose bespoke development solutions backed by strategic advice.We're seeking an experienced Client Success Manager with a software development background to manage clients, identify growth opportunities and work with the Software Development...

  • Client Success Manager

    2 days ago

    Melbourne, Victoria, Australia WOO Agency Full time

    Get AI-powered advice on this job and more exclusive features.WOO Agency is evolving and seeking a Client Success Manager as part of our strategic transformation. This role is the primary client-facing position responsible for managing client relationships, project delivery communication, and ensuring exceptional client experience throughout our service...

  • Client Success Manager

    1 week ago

    Melbourne, Australia Edrolo Full time

    **Client Success Manager**: **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    1 week ago

    Melbourne, Australia Edrolo Full time

    Client Success Manager Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    1 week ago

    Melbourne, Australia Edrolo Full time

    **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    2 weeks ago

    Melbourne, Australia Edrolo Full time

    **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    1 week ago

    Melbourne, Australia ReadyTech Group Full time

    **About the role**: ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning. As a Client Success Manager you will develop...

  • Client Success Manager

    2 weeks ago

    Melbourne, Australia Accertify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...