Client Success Manager

4 days ago

Melbourne, Australia Liven Full time

Our Client Success Managers are primarily responsible for maintaining customer relationships, loyalty and a high level of client satisfaction including upselling new features within the existing client base.

We're looking for an additional Client Success Manager (CSM) to join our Melbourne team to help us scale.

**Key Responsibilities**:
Working with our other CSMs you'll be responsible for:

- Maintaining the relationships of existing clients and building on client referrals (50 accounts)
- Upselling new products
- Introducing our client base to industry best practices and software
- Maintaining current software versions and rolling out the latest POS Software when needed.
- Being a single point of contact for all communications with the client
- Supporting Clients and managing the VIP Client base

**Skills, Knowledge & Expertise**:
We're looking for someone who has:

- Customer support background
- Account management experience
- Attention to detail
- “Business brain” meaning having an understanding of reasonable costs and expenses (treat the company's budget like it was your own)
- High competency in project management/handle multiple tasks

**What's in it for you?**:

- As we grow, you grow - we will fast track your development with a career path that could lead to cross functional and international opportunities, if you're up for it
- Learning, learning, learning - Full access to our e-learning platform.
- Ability to work on innovative tech and bring your ideas to life.
- All the perks that come with being one of our early-stage employees

If you are excited about working in a company at the forefront of innovation, taking ownership, and being part of an extremely high-performing team then we’d love to hear from you

**Workplace type**: Hybrid

**About Liven**:

- Liven is a global tech start-up and winner of Richard Branson’s Extreme Tech Challenge for Blockchain and Digital Payments. Our plug and play solution helps venues reward and retain their most valuable customers, whilst also attracting new foodies. Liven rewards customers based on what makes them tick, including unlocking exclusive experiences, earning LVN to spend across the network and offering pre-purchased Foodollars. We remove the need to pay huge margins to the tech giants, allowing venues to own their data, cultivate their own community and keep their customers happy._

**Our hiring process**:
**Stage 1**:Skills Interview

**Stage 2**:Behavioural Interview

**Stage 3**:Offer

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