Food and Beverage Team Leader

3 days ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

What you can expect
- Complimentary and discounted accommodation at Hyatt properties worldwide
- Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
- Above award wages.
- Access to our employee assistance program.
- Being part of a diverse and inclusive team, passionate about their work.

Discover a career you didn't know existed.

We need your curiosity. We need your innovative spirit. And we need your authentic self.

There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job - it's a career for people who care. People like you. People like us.

About the Role

The Team Leader will be responsible for assisting the Outlet Assistant Managers with the smooth and efficient operation of the outlet, through the supervision of your team members and ensuring all guest needs are met efficiently and seamlessly by creating memorable experiences.

Some of the responsibilities include:

- Supervision and support of the Food and Beverage employees, ensuring exceptional and efficient service is delivered.
- Ensure that all guests receive exceptional service and their needs are met promptly.
- Address and resolve guest complaints and concerns with professionalism.
- Assist in managing daily operations, including opening and closing procedures.
- Promote and upsell food and beverage items to enhance the guest experience and increase revenue.
- Delegate tasks and responsibilities to team members effectively.

**Qualifications**:

- Previous Food & Beverage experience in hotel environment or similar fast-paced environment
- A valid and current Responsible Service of Alcohol (RSA) certificate
- Exceptional interpersonal, communication and time management skills
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating roster, including weekends and public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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