Claims Management Officer

**Claims Management Officer**(**Job Number**:2500007Z**)**

**Description**

At RACQ, we’re dedicated to delivering unparalleled service to our valued members. We stand by our commitment to assist with ease, trust and empathy at our members time of need. Our values and passion lie in creating an environment where every team member can excel, perform at their highest potential, and genuinely enjoy their work every day.

**About the role**
- Role commencing 19th March 2025 with assessment centre taking place on 27th February 2025
- Commencement rate from $31.62 - $34.37 per hr + superannuation + penalty rates
- Full Time 37.5 hours per week, rostered over a 7-day working week
- Rotational rosters between 7am-7:15pm Monday to Friday and 8:30am to 5:15pm Saturday and Sunday
- To ensure we set you up for success and give you all the support you need you will be required to be onsite at our Eight Mile Plains office - WFH options can be discussed at 3-6 months.

**Why work with RACQ Motor Claims?**

**Empowerment to make a difference**: In this role, you will be empowered to proactively manage claims, ensuring a seamless experience for our members. Whether it’s lodging a claim or overseeing an existing one, by fulfilling our members needs, you’ll be making a positive impact on people’s lives.

**Diverse and supportive environment**: Working with us means stepping into a fast-paced environment where you’ll encounter diverse challenges, meet new people, and continuously expand your knowledge and skills. You will be well supported through our bespoke onboarding programme tailored to your specific needs, ensuring a personalised and effective experience. We are also committed to providing you with on-the-job support, ensuring you feel confident and capable in your role and provide access to ongoing training for your continued growth and development.

**Thriving as One Team**: At RACQ, we thrive on our strong values, inclusive culture, and forward-looking vision. We believe in fostering a collaborative environment where everyone contributes to our collective success.

**About you**:
**Customer Centred Mindset**: You have a genuine desire to help others and a proven track record of providing exceptional customer service.

**Adaptability**: Thriving in a fast-paced environment, you’re someone who embraces change, builds meaningful relationships with colleagues, and brings a strong work ethic to the table

**Transferable Skills**: If you have experience in Insurance and/or Claims, we would love to hear from you. However, you do not need specific Insurance or Claims related experience for this role. If you have a background in hospitality or retail and aspire to transition into the corporate sector, this role could be your gateway.

**Required skills**: Strong time management, problem solving, negotiation, and interpersonal communication skills (including managing emotionally charged situations) are essential for this role.

**Eager learner**: You are enthusiastic about learning, have excellent phone etiquette, and approach challenges with a can-do attitude.

**Motivation to excel**: We’re seeking individuals with a desire to excel. Your passion for achieving and surpassing goals will be the driving force behind your success at RACQ.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
- A range of flexible working and leave options, parental leave o