Claims Management Officer

6 days ago

Eight Mile Plains, Australia RACQ Full time

**Claims Management Officer**(**Job Number**:250000JJ**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more

**About the role**:

- Multiple positions available
- Manage a diverse portfolio of either motor recoveries or settlements claims in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
- Make and/or defend indemnity and liability decisions in an accurate and timely manner
- Ensure a high standard of customer service is maintained for our internal and external stakeholders
- Ensure management of recoveries and settlements is in line with compliance and regulatory standards such as the General Insurance code of Practice, Insurance Contracts Act and Debt Recovery Guidelines
- Constructively manage negotiations with a view of achieving the best possible outcome across all claims
- Actively participate in coaching and training to upskill and build capability within your team
- Full Time, Monday - Friday, rotating shifts between 7:00AM - 7:00PM
- Flexible working arrangements supported between work from home and Eight Mile Plains office

**About you**:

- Strong people skills and a proven ability to work well within a team in a fast-paced environment
- Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
- Previous experience with debt recovery or claims management in the Insurance industry is highly desirable or experience across the banking and finance sector
- Demonstrated ability to effectively manage priorities and drive own performance
- Strong negotiation and conflict resolution skills
- Ability to demonstrate flexibility and adaptability with a willingness to contribute to continuous improvement, skills development and change
- Excellent customer service abilities and advanced verbal, written and interpersonal communication skills
- Strong computer skills and the ability to pick up new computer systems

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

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