Claims Management Officer

**Claims Management Officer**(**Job Number**:240001PS**)**

**Description**

Are you passionate about animals and driven to help others? Join our Niche Pet Claims team at RACQ, where your empathy and dedication can make a real difference in the lives of pet owners. As a Claims Management Officer, you will be at the forefront of helping our members navigate the claims process, providing them with the support and assurance they need during challenging times.

Working in a fast-paced environment, every day will be different, you will enjoy continuous learning, building rapport and collaborating in this positive and supportive team.
- **Competitive Compensation**:Hourly rate is $35.40 per hour + superannuation + penalty rates. This is our competent rate which means you will be paid the full amount from day one.
- **Rotating Roster**: Full-time, 37.5 hours per week, with rotational rosters between 7am-7:00pm Monday to Friday.
- To ensure we set you up for success and provide you with all the support you need, you will begin with on-site training at our Eight Mile Plains office. After the initial training period, you will transition to a hybrid work-from-home arrangement.

**Key Responsibilities**:

- Assist our members with empathy and kindness, providing support and advice.
- Manage claims end-to-end, handling calls professionally and making accurate decisions.
- Discuss and negotiate settlement options clearly and honestly with stakeholders.
- Participate in coaching and training to build your and your team’s capabilities.

**About you**
- Passionate about delivering exceptional customer outcomes.
- Effective time management, problem-solving, and communication skills.
- Able to navigate multiple systems and work autonomously when required.
- Adaptable to change, receptive to feedback, and committed to personal development

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113