Customer Service Valet

1 week ago

Joondalup, Australia Konica Minolta Business Solutions Australia Full time

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.
About the role
Due to the continued growth of our business, we are seeking a full-time Customer Valet who will attend to the Konica Minolta printing equipment and provide exceptional customer service to our valued clients.
This role will be 7.5 hours per day, Monday to Friday at the Joondalup Campus of Edith Cowan University.

**Requirements**:
Reporting to the Service Delivery Manager, you will be fully trained to be responsible for:

- Attending to print equipment and ensuring a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels.
- Maintenance support, service and Helpdesk support
- Coordinating and performing basic fault preventative servicing in relation to the printing equipment.
- Providing first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk.
- Ensuring paper stock is managed to agreed levels, and filling paper trays.
- Consumables management.
- Customer User Training - providing scheduled or ad hoc training to Customer users in relation to the operation of the printer.

Who are we looking for?
- You have some experience in providing exceptional customer service, caring about customers and relationships.
- You are professional, proactive, organised, and take pride in your work.
- Some technical experience is preferred however you should enjoy problem solving and resolving issues both with customers and machines
- A desire to learn - You will have initial and on-going hands on product training to ensure the success of your career at Konica Minolta.

**Benefits**:
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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