Administrative Officer, Victorian Civil and
1 week ago
About us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the role
- Identify customer needs and assist them in accordance with VCAT service and quality standards.
- Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
- Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
- Provide in-hearing and customer service support as required in accordance with VCAT's service delivery standards.
About you
You are focused on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you, we want to hear from you
- Committed to delivering great service
- Excellent written and verbal communication skills
- Flexible and willing to work in a rapidly evolving environment
- Have common sense and good judgement
- Can work co-operatively with team members and clients
- Receptive to feedback and willing to learn and develop your skills
- High levels of responsibility for meeting service needs
How to apply
- resume
- a short cover letter
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
-
Melbourne, Australia Victorian Civil and Administrative Tribunal Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/VT0095A - Flexible work location - Work from home and from our CBD office (as required) - No two days are the same - work with a variety of different internal and...
-
Case Officer, Victorian Civil and Administrative
2 weeks ago
Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0036 - Ongoing, full-time, VPS 3 position VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human...
-
Service Support Officer
2 weeks ago
Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time / Ongoing, full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VG/VCAT/VT0144 - Opportunity to join the VCAT Team at our community-based venue in Bundoora - Ongoing, Full Time, VPS...
-
Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $58,539 - $75,175 Occupation: Administration/Secretarial Reference: VG/VT2142B - Ongoing, full time, VPS 2 position **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide...
-
Deputy Registrar, Victorian Civil and
13 hours ago
Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $92,332 - $104,762 Occupation: Legal Reference: VG/VT0096B - We are seeking a Deputy Registrar to join our Division to lead a team of staff and leaders responsible for the management of files from start to finish **About Us** The...
-
Service Officer X 4, Victorian Civil and
1 week ago
Melbourne, Australia Victorian Civil and Administrative Tribunal Full timeLocation: Melbourne | CBD Job type: Other / 1 x Ongoing,3 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...
-
Koori Engagement Manager, Victorian Civil and
13 hours ago
Melbourne, Australia Victorian Civil and Administrative Tribunal Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Victorian Civil and Administrative Tribunal **Salary**: $129,379 - $173,138 Occupation: Aboriginal and Torres Strait Islander services Reference: VG/VT0015B - Full Time, Fixed term (12 months), VPG grade 6 position - In this VPS 6 role, you will build and strengthen strategic...
-
Administrative Officer, Victorian Civil and
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes, and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach...
-
Melbourne City Centre, Australia Court Services Victoria Full timeAbout Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...
-
Melbourne City Centre, Australia Court Services Victoria Full timeResponsible for providing financial administration and support including cash management and accounts payable - The role assists in ensuring VCAT meet its financial requirements and reporting obligations - The Finance officer will also support internal and external stakeholder relationships across VCAT About us VCAT serves the community by resolving civil...
