Administrative Officer, Victorian Civil and
2 days ago
About us
Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes, and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.
About the role
We are currently looking for a passionate and service focused individuals for a variety of full time Admin Officer positions. As an Admin Officer, you will support VCAT Operations by providing high
**Your duties include**:
- Monitor and report on personal outcomes to assist in achieving team objectives.
- Identify customer needs and assist them in accordance with VCAT service and quality standards.
- Act on priority and urgent matters and refer or escalate complex matters and enquiries as required.
- Maintain effective communication with key stakeholders including customers, colleagues, management, VCAT Members and other service users.
- Provide bench clerk and customer service support as required in accordance with VCAT's service delivery standards
About you
**To be successful, you will need**:
- Excellent written and verbal communication skills
- A commitment to innovation and improvement.
- The ability to work co-operatively with team members and clients.
- The commitment to delivering high quality services
- Follows through on service commitments to customers
- High levels of responsibility for delivering own outputs.
How to apply
- resume
- a short covering letter
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
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